omnichannel contact center
Riding Along On 262% ROI: Forrester Webex Contact Center TEI
Forrester Consulting conducted a Total Economic Impact™(TEI) study to determine the cost savings and business benefits enabled by Cisco Webex Contact Center.
Is the Contact Center Getting Smarter?
Sentiment savvy agents are the next step in the intelligent contact center – and Cisco is leading the way introducing Webex Experience Management.
Buffalo Moves Critical City 311 Call Center Home in 48-Hours Amid Pandemic Closure
Next in the Customer Story blog series, see how Cisco helps the City of Buffalo in 48-hour race for work-from-home unified communications.
Cloud Has Arrived: When A Noun Becomes A Verb
Cloud Contact Center emerges strong with new need to adapt quickly to market and customer demands
Don’t Wait. Now is the Time to Move Your Calling and Contact Centers to the Cloud
The drivers for cloud calling and contact center solutions are stronger now than ever – but for large enterprises, moving to the cloud can seem like a daunting undertaking. Fortunately, Cisco has designed solutions to allow enterprises to act now, choosing small steps – or even a giant leap - for big impact.