Avatar

Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

October 13, 2016

PERSPECTIVES

The We’re Listening Blog series: Survey says…Make it simple and easy

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...

July 7, 2016

PERSPECTIVES

We’re Listening Blog Series: The Cisco Experience Lab at Cisco Live!

In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture of where our customers would like to see improvement in their end-to-end experience with Cisco. Our […]

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]

January 31, 2016

PERSPECTIVES

The We’re Listening Blog Series: Big Data Analytics Drive Faster Time to Services Quotes

Throughout the year, our customers and partners provide feedback to us about their experience doing business with Cisco. We take that feedback very seriously, and are constantly making improvements to address the most common themes we hear and improve the overall experience. In the We’re Listening Blog series, we close the loop to tell you […]

December 11, 2015

PERSPECTIVES

How to turn your customer crisis into a competitive differentiator

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....

June 16, 2015

PERSPECTIVES

The We’re Listening Blog Series: Upgraded Partner Tools Make it Easier to Deliver to Your Customers

Cisco Partners are the backbone of a global, scalable and consistently excellent Cisco customer experience. And, just as we work to make improvements that will ensure our customers are always delighted with their Cisco experience, we also pay special attention to the unique Partner experience. This ensures we are best enabling you to deliver the […]

February 24, 2015

PERSPECTIVES

The We’re Listening Blog Series: It’s Easier than Ever to Select SW Images on Cisco.com

We’ve heard you say that choosing the right software releases on Cisco.com is too complex. It’s too difficult to narrow down your options and know whether you’re really getting the software that meets your needs. Now imagine that you have a “configuration cheat sheet” for all Cisco software updates that tells you exactly which release […]

September 30, 2014

PERSPECTIVES

Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]

July 9, 2014

PERSPECTIVES

The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus […]