customer feedback

January 16, 2019


Creating Delightful Visits to Cisco’s Customer Experience Centers

You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure...

December 6, 2017


We’re Listening Blog: Road Trip to a Better Customer Experience

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]

September 20, 2017


Cisco Services Surveys: From Good to Great

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely deliver poor quality insights. […]

August 18, 2017


We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...

June 22, 2017


We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

May 18, 2017


We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016


The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

February 13, 2013


We Are Listening. Keep the Feedback Coming!

The Cisco Security Intelligence Operations (SIO) team is constantly striving to improve your experience while visiting the SIO portal. Your feedback is invaluable so we can better understand how you use and value the security resources on the Cisco Security Intelligence Operations Portal at