Creating Delightful Visits to Cisco’s Customer Experience Centers
You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure...
We’re Listening Blog: Road Trip to a Better Customer Experience
What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]
Cisco Services Surveys: From Good to Great
As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely deliver poor quality insights. […]
We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services
While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...
We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live
Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...
We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive
Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...
The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring
It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....
We Are Listening. Keep the Feedback Coming!
The Cisco Security Intelligence Operations (SIO) team is constantly striving to improve your experience while visiting the SIO portal. Your feedback is invaluable so we can better understand how you use and value the security resources on the Cisco Security Intelligence Operations Portal at http://cisco.com/security.