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Creating Delightful Visits to Cisco’s Customer Experience Centers
Perspectives
You know how it is when you have guests coming over. You want to be ready for them. You want a nice physical environment and you want to make sure…
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We’re Listening Blog: Road Trip to a Better Customer Experience
PerspectivesWhat’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled.
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Cisco Services Surveys: From Good to Great
PerspectivesAs consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and
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We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services
PerspectivesWhile the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create
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We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live
PerspectivesBoats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and
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We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive
PerspectivesOur hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer
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The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring
PerspectivesIt’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing. Close the page, open it again – buffering. Is it the site? Internet
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We Are Listening. Keep the Feedback Coming!
Security
The Cisco Security Intelligence Operations (SIO) team is constantly striving to improve your experience while visiting the SIO portal. Your feedback is invaluable so we can better understand how you
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SIO Portal: Tell Us What You Think!
SecurityThis post announces the Cisco launch of two new customer listening tools on the Security Intelligence Operations (SIO) Portal: an enhanced feedback mechanism and a short six-question survey.
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customer feedback
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