social media monitoring

December 23, 2016


The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

2 min read

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

January 24, 2013


Social Media Business Strategy: Listen and Learn from Your Customers – Part 2

2 min read

This post is included  as part of a series of posts related to social media training efforts underway at Cisco.  I sat down with our corporate Cisco Social Media Listening team members team members members (Charlie Treadwell, Bernadette Koscielniak, George Metrik, Nancy Rivas, Michael Hopps, Davythe Dicochea, and Jennifer Roberts) to ask a few specific questions around social listening. This is  the second part of […]

December 3, 2012


New Cisco Social Media Listening Center #CiscoListens

3 min read

Listening is our “North Star” and here at Cisco we are using insights from social listening to help guide and inform our social media strategy and enable meaningful engagements with our customers. Thanks to everyone who joined us on October 24th for the launch of our new Social Media Listening Center in the Executive Briefing […]