Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
A Cisco leader shares her strategies for crafting a cybersecurity career path and managing through creative problem solving, direct feedback and self-awareness.
As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...
The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]
Are you passionate about security technology? Are you interested in connecting with a global network of people like you? If so, you could be a good candidate to join the all-new Cisco Champions for Security group. Cisco Champions are a group of individuals from around the world who enjoy connecting with each other and sharing […]
Following the last MSE blog on CleanAir, today I wish to explain how we prioritize the Mobility Service Engine’s user experience. Listening to customers and implementing changes/features based on customer feedback has been a great strength of Cisco products. We from the Mobility Services Engine team strongly believe in this principle and make sure that […]
In the last MSE blog, my colleague Lucy discussed wIPS as a feature of MSE Release 7.4. To further the conversation around Release 7.4, I’m going to describe the new licensing scheme. We at Cisco believe strongly in the mantra of valuing customer satisfaction. Feedback we received on the Mobility Services Engine (MSE) licensing scheme inspired […]
