customer listening

June 28, 2018

PERSPECTIVES

Licensed to thrill: One customer’s response to Cisco’s simplified software licensing

2 min read

Organizations across the globe are increasingly harnessing the power of networks to fuel operations, serve clients, and achieve business outcomes. As they do so, they are employing the cloud, fortifying...

August 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services

2 min read

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...

June 22, 2017

PERSPECTIVES

We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live

3 min read

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

May 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

1 min read

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016

PERSPECTIVES

The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

2 min read

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

October 13, 2016

PERSPECTIVES

The We’re Listening Blog series: Survey says…Make it simple and easy

2 min read

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

2 min read

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]