customer listening
Licensed to thrill: One customer’s response to Cisco’s simplified software licensing
2 min read
Organizations across the globe are increasingly harnessing the power of networks to fuel operations, serve clients, and achieve business outcomes. As they do so, they are employing the cloud, fortifying...
We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services
2 min read
While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...
We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live
3 min read
Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...
We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive
1 min read
Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...
The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring
2 min read
It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....
The We’re Listening Blog series: Survey says…Make it simple and easy
2 min read
As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...
The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …
2 min read
The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]
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