Tom Filep

Cisco Financial Services Lead for Americas Industry

Tom is Financial Services Lead for Americas Industry at Cisco Systems delivering market leading solutions and business outcomes to enterprise insurance companies.

Brings 20+ years of thought leadership experience helping insurance companies to strengthen financial results, as an employee of and consultant to Property & Casualty and Life & Health insurers such as Travelers/Aetna, AIG and Generali Group, as Engagement Lead at Accenture, FS Insurance Partner at CSC Consulting Services, and start-up company entrepreneur.

Focus areas include business transformation strategy and operations, operating model design, process improvement initiatives, business case development, change management, talent management and leadership development for Home Office and field office Commercial and Personal Lines insurance organizations. Tom has worked in USA, Hong Kong and Japan. He is a graduate of Rutgers University in New Brunswick, New Jersey and is a Chartered Property Casualty Underwriter (“CPCU”).

Tom is the inventor of US Patent Application System and Method for Collaborative Insurance Claim Processing, and has published numerous articles in insurance industry publications, including National CPCU Society IT Cutting Edge, Insurance Advocate and Claims Magazine and has presented industry seminars at local and national events.

In addition to being a 20+ year veteran of corporate America, Tom has served with volunteer and charity organizations, including New Jersey Chapter CPCU Society, National CPCU Society, American-Hungarian Foundation, US Rowing, Carnegie Lake Rowing Association, Princeton Hospital and Boy Scouts of America.


November 14, 2023


Ways to Improve High Transactional Customer User Experience

Customers rely on their financial apps. See how Cisco and partner Evolutio are helping financial institutions harness data from these apps to make timely business decisions.

August 8, 2023


Americas FSI Digital Commentary: Ways to Ensure Communication Compliance and Mitigate Risk Right Now

Compliance risk mitigation is a strategic priority for financial institutions. The impact of digitization and hybrid work on business communications compliance is causing challenges that could result in industry fines as evidenced by the SEC punishment to major banks.

April 4, 2023


Americas FSI Digital Commentary: Executive Briefing Ideas to Grow Your Business

Executive briefings whether in person at a Cisco Customer Experience Center, virtually over Webex, or hybrid are a great way to get ideas to help grow your business. Here is what we are hearing from customers.

January 10, 2023


Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.

September 20, 2022


Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Transformation

Here are three ways Cisco is helping financial institutions with their digital transformation plans to accelerate the fundamental strategic priorities of growth, cost, and risk reduction.

October 11, 2021


Making Banking Easier with Intelligent Branch

Discover what "Intelligent Branch" means in the financial services industry and how it strenghtens the customer experience.

Delivering Safe Return to Office & Smarter Customer Interactions

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right balance between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations. Learn more in this blog and included webinar recording.

March 3, 2021


Financial Services Digital Transformation & Business Resiliency Strategies

Watch our webinar with John Rosato (CEO, CS Technology), Andrew Zitney (EVP, CTO State Street), and Jim Ditmore (former COO Danske Bank, CTO Allstate, and CIO Barclays) about strategies Banks, Insurers, and Wealth Management institutions are considering & actively executing today

November 16, 2020


Digitizing Secure Remote Work and Trusted Workplace

Join Cisco, Meraki, and Theta Lake as we explore how financial services businesses can balance workplace disruptions with remote workers, as well as how new operating models will impact your business.

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