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Tom Filep

Cisco Financial Services Lead for Americas Industry

Tom is Financial Services Lead for Americas Industry at Cisco Systems delivering market leading solutions and business outcomes to enterprise insurance companies.

Brings 20+ years of thought leadership experience helping insurance companies to strengthen financial results, as an employee of and consultant to Property & Casualty and Life & Health insurers such as Travelers/Aetna, AIG and Generali Group, as Engagement Lead at Accenture, FS Insurance Partner at CSC Consulting Services, and start-up company entrepreneur.

Focus areas include business transformation strategy and operations, operating model design, process improvement initiatives, business case development, change management, talent management and leadership development for Home Office and field office Commercial and Personal Lines insurance organizations. Tom has worked in USA, Hong Kong and Japan. He is a graduate of Rutgers University in New Brunswick, New Jersey and is a Chartered Property Casualty Underwriter (“CPCU”).

Tom is the inventor of US Patent Application System and Method for Collaborative Insurance Claim Processing, and has published numerous articles in insurance industry publications, including National CPCU Society IT Cutting Edge, Insurance Advocate and Claims Magazine and has presented industry seminars at local and national events.

In addition to being a 20+ year veteran of corporate America, Tom has served with volunteer and charity organizations, including New Jersey Chapter CPCU Society, National CPCU Society, American-Hungarian Foundation, US Rowing, Carnegie Lake Rowing Association, Princeton Hospital and Boy Scouts of America.

Articles

June 24, 2024

FINANCIAL SERVICES

Navigating Cybersecurity and Regulatory Challenges in Financial Services

2 min read

Cisco Live 2024! The event brought together 21,000 industry leaders and technology enthusiasts. This year we had the opportunity to share how our customers can accelerate digital transformation, fortify tech infrastructures, and enhance observability and vulnerability management for financial institutions.

March 12, 2024

FINANCIAL SERVICES

Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now

4 min read

Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.

November 14, 2023

FINANCIAL SERVICES

Ways to Improve High Transactional Customer User Experience

2 min read

Customers rely on their financial apps. See how Cisco and partner Evolutio are helping financial institutions harness data from these apps to make timely business decisions.

August 8, 2023

FINANCIAL SERVICES

Americas FSI Digital Commentary: Ways to Ensure Communication Compliance and Mitigate Risk Right Now

2 min read

Compliance risk mitigation is a strategic priority for financial institutions. The impact of digitization and hybrid work on business communications compliance is causing challenges that could result in industry fines as evidenced by the SEC punishment to major banks.

April 4, 2023

FINANCIAL SERVICES

Americas FSI Digital Commentary: Executive Briefing Ideas to Grow Your Business

3 min read

Executive briefings whether in person at a Cisco Customer Experience Center, virtually over Webex, or hybrid are a great way to get ideas to help grow your business. Here is what we are hearing from customers.

January 10, 2023

FINANCIAL SERVICES

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

3 min read

Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.

September 20, 2022

FINANCIAL SERVICES

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Transformation

3 min read

Here are three ways Cisco is helping financial institutions with their digital transformation plans to accelerate the fundamental strategic priorities of growth, cost, and risk reduction.

October 11, 2021

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FINANCIAL SERVICES

Making Banking Easier with Intelligent Branch

2 min read

Discover what "Intelligent Branch" means in the financial services industry and how it strenghtens the customer experience.

May 25, 2021

FINANCIAL SERVICES

Delivering Safe Return to Office & Smarter Customer Interactions

3 min read

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right balance between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations. Learn more in this blog and included webinar recording.

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