I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions.  Forming partnerships with Technology Service Brokers Telarus and Intelisys has enabled thousands of agents and traditional Cisco partners to capture the opportunity offered by Cisco Unified Communications. As a result, we are delivering faster customer outcomes at a lower cost with solutions like Webex Meetings, Messaging, Calling and select devices.

Through the past few months, we have seen increased market velocity, received great feedback from agents, partners and customers, as well as requests for access to additional product lines. It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer.

According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75 billion by 2027.  The pandemic accelerated the adoption of Unified Communications as a service (UCaaS) and now we see more moving to the cloud and CCaaS to power their customer experience transformation strategies.

By adding Webex Contact Center through our partnerships with Technology Services Brokers, agents and partners can now offer any size customers the most comprehensive collaboration portfolio. With Webex Contact Center’s secure, yet open and customizable platform, businesses can differentiate themselves in the marketplace and create a competitive advantage for themselves.

To learn more about our offers through technology service brokers, visit Cisco.com.


Learn about Webex Contact Center sales models on Cisco SalesConnect.


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Kristyn Hogan

Vice President

Collaboration Partner Sales