Call Center

March 7, 2019

COLLABORATION

Shaping the Future of Contact Centers and Customer Experiences

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.

September 18, 2018

COLLABORATION

Headsets for the Modern Workplace

The work environment has changed. More companies, including Cisco, are moving to open floor plans, which means constant noise that can be distracting or disruptive. The right headset design can address many of these challenges.