Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center
Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.
Cisco Contact Center in action at Google Cloud Next Conference
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.
Announcing the New Cognitive and Collaborative Contact Center
Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.
Enterprise Connect 2019: Discover the X factor in the New Webex and Cisco Contact Center
Cisco will soon launch a new kind of intelligence that will change how we connect and collaborate with people. Join us at Enterprise Connect 2019 as we reveal the X Factor to the world.
Shaping the Future of Contact Centers and Customer Experiences
In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.
Headsets for the Modern Workplace
The work environment has changed. More companies, including Cisco, are moving to open floor plans, which means constant noise that can be distracting or disruptive. The right headset design can address many of these challenges.
The Future of Contact Center: Cisco and AI Pave the Way
Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.