Call Center

Cisco offers quick deployment and flexible terms to get organizations up and running with cloud-based Webex Contact Center in just 5 days.

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities

See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.

Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences

AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.

Powerful and practical steps to cloud contact center

RZF, the IT Department of the Ministry of Finance in Germany, needed a quality call center service to connect and organize all of the calls coming in over 28,000 IP phones and Jabber clients on the network. Read how Recos IC, a Cisco Preferred Solution partner, used Cisco CUCM and Jabber APIs to build a seamless user experience for RZF.