As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from desktop to mobility to data center. If you aren’t familiar with our product already, make sure to watch this video:
In most organizations, there is no single system or “app store” that end-users can use to request all the IT tools and services they need to do their job. There are typically different siloed processes for ordering, fulfilling and tracking each of those IT resources (e.g. mobile devices, laptops, applications, infrastructure, access to systems). And with the continued proliferation of new technologies and applications, this has become increasingly frustrating for end-users – and more challenging for IT service delivery teams. Cisco Prime Service Catalog provides a modern and unified approach to solve these problems, with a simple and user-friendly service catalog that eliminates the complexity of ordering services across these different IT silos.
The results? Increased productivity for end-users. Faster and more efficient IT service delivery. Higher IT customer satisfaction scores and greater IT-business alignment.
So what’s new in the latest version of Cisco Prime Service Catalog? Version 10 is packed with several new features and enhancements, including:
A next-generation HTML5 user interface with new capabilities. The user experience for our IT service catalog was inspired by consumer internet sites and app store concepts, and developed in collaboration with Cisco’s own IT organization. In this modern new user interface, end-users can easily search and filter for different apps and tools to find specific services, select and configure the options they want, and place them in their shopping cart.
Depending on who they are in the organization, end-users will have a different view of the catalog – based on role-based access controls. So your employees can search and browse through the catalog to find and download different mobile and desktop apps:
Flexible policy frameworks to enable greater control of available IT services. For example, we’ve added new quota functionality for managing IT resource requests. Quotas are especially useful when automating the delivery of finite resources like storage or compute capacity, or managing against departmental budgets or grants. Another examples is our new policy alerts and enforcement for lease expirations, to notify users before auto-expiring their access to particular resources. Providing your users with the option to automatically extend or cancel their lease can improve resource utilization and increase customer satisfaction.
Finance and demand management enhancements for showback and a “bill of IT”. All IT service providers charge for their services, but the concept of pricing and costing is still new for many enterprise IT organizations. Showback is a typically starting point, and we’ve added new capabilities to differentiate pricing for different classes of service (e.g. gold, silver, bronze) for different departments or tenants. Chargeback is often challenging for many IT departments to implement organizationally, but showback can provide a “bill of IT” with the details of who is using how much of what – without actually implementing cross-department charging. In other words, it shines a light on actual IT consumption and costs. In this new release, we’ve also made it easier to integrate with 3rd party billing systems and tools (e.g. Cloud Cruiser) to help automate financial cross-charges between departments
You may have heard the buzz about the internal Cisco IT deployment of Cisco Prime Service Catalog, dubbed the “eStore”. It’s been featured in a number of articles in the media as the internal enterprise app store that powers Cisco’s BYOD and mobile apps program – and provides Cisco employees with a one-stop shop for all IT services (from desktop to data center). If you’re attending Cisco Live in Milan later this month, you can learn more about the case study in this “Inside Cisco IT” session here.
Another service catalog case study that we’re featuring at Cisco Live Milan is Steria. Steria is a great example of one of our service provider customers in Europe; they’ve used Cisco Prime Service Catalog to enable on-demand, self-service delivery for a broad range of IT workplace services, including desktop and mobile applications. You can read more in my earlier blog post – or if you’ll be in Milan, check out the session here.
During the week of Cisco Live Milan, you will also hear more about Cisco Prime Service Catalog version 10.0 in the context of our soon-to-be-announced new release of Cisco Intelligent Automation for Cloud (IAC). Cisco Prime Service Catalog is one of the bundled components within this cloud management software solution, so the enhancements in version 10 are also reflected in the upcoming new release of Cisco IAC. You can join one or more of the Cisco Live Milan sessions listed here to learn more about Cisco IAC.
As 2014 kicks off and gets rolling, the economic supply-and-demand landscape is starting to look much different than recent years. Many manufacturing companies are rethinking strategies, investments and competitive approaches to take advantage of an emerging industrial renaissance globally. Savvy manufacturers are utilizing the Internet of Everything (IoE) to converge and secure real-time visibility between business networks (information technology, IT) and control and automation systems (operational technology, OT) and to reduce costs, improve uptime, increase asset utilization, and lock-down on end-to-end security.
In fact, as part of our overall industry presence, we will be discussing this very topic at an upcoming session at Cisco Live Milan. At the “Connecting Manufacturers for Productivity, Growth and Time to Value with the Internet of Everything” (session # BRKIND-1229), held on Wednesday 29 January at 4:30 pm, we will discuss how IoE solution architecture provisions immediate, secure access to plant performance and production automation systems for management and expert teams worldwide, providing open-standard, IP-based communication and control infrastructure for production operations.
Many of our customers tell us that because Cisco’s solutions for manufacturing have proven, validated architectures, we reduce the risk for operations and control engineers. In addition, we provide them with access to networking knowledge, design guidance and expertise and more, so they can rapidly deploy smart and connected factories. If you are coming to Cisco Live Milan, please join our Cisco Manufacturing Industry and IT/OT Business Group executives and subject matter experts to learn more about best practices for this growing segment. Similarly, for the Oil and Gas industry, we have a session called “IoE in Action: Solutions and Case Studies in Oil and Gas” (BRKIND-1230) which will offer guidance and strategies to companies in this segment.
Cisco Live Milan is a chance for you to learn more about networking issues for industrial environments and figure out how to leverage IoE to meet your goals – whether it’s reducing costs, speeding time to market or improving operational effectiveness.
If you are already registered to attend Cisco Live Milan, you can register to attend this session on your Cisco Live Schedule Builder today. For more general information on Cisco Live, please visit the main event website here. See you in Milan!
Cisco Live Milan is around the corner and I’m getting my session, The Hitchhiker’s Guide to onePK, ready for it’s European debut. While it’s lovely to be in the CiscoLive Distinguished Speaker Hall of Fame, putting a good presentation together hasn’t gotten any easier. The hard questions still need to be asked: Do I have too many slides? Have I crossed the line between technical and boring? Will the demos work? Will anyone laugh at my jokes?
And perhaps most importantly for this session: does anyone read Douglas Adams any more?
Here’s why. I borrowed the title of Douglas Adam’s iconic Hitchhiker’s Guide to the Galaxy for good reason. The original Hitchhiker’s Guide follows an ordinary guy, Arthur Dent, as he is unwillingly dragged into an intra-galactic adventure, with little more than the Guide, a pint of beer and a packet of peanuts to see him through. Faced with the vast and confusing world of Software Defined Networking (SDN) and programmability, network engineers are in a position to know exactly how Arthur Dent felt. New buzzwords, emerging standards, an abundance of marketing slides with vague but brightly colored blobs, and a lot of talk about programming languages can be disorienting to the best of us.
Notice that I did not call my session the Hitchhiker’s Guide to SDN. SDN calls for more of an Encyclopedia Galactica than a Hitchhiker’s Guide, if you know what I mean. Instead, my aim is to take a deep dive into one aspect of network programmability that network engineers can really relate to: onePK. Read More »
The OpenStack community recently reached a major milestone and celebrated its third birthday! The flagship open-source compute, storage and networking cloud platform has come a long way since the initial draft. Cisco is proud to be part of this community including participating as Vice Chair of the OpenStack Foundation and as Core Developer for Networking (Neutron).
Back in July, we celebrated OpenStack’s birthday with cake and the release of the Cisco OpenStack Installer for Grizzly. The Cisco OpenStack Installer makes it easy for customers to install, deploy and monitor OpenStack on Cisco UCS servers with networking plugins to the Nexus product line including the Nexus 3k, Nexus 5k, Nexus 6k and Nexus 7k. Watch this demo of how the Cisco Nexus plugin for Grizzly automates the upstream Cisco Nexus Top-of-Rack (ToR) switch:
More information on the Cisco OpenStack Installer for Grizzly can be found here.
We also celebrated OpenStack’s birthday by releasing the Cisco Reference Architecture for RedHat RDO OpenStack with UCS and Nexus. The Cisco OpenStack RDO Reference Architecture can be downloaded here.
Puppet is a key component of the Cisco OpenStack Installer. Cisco will be presenting an overview of Puppet and the Cisco OpenStack Installer at PuppetConf. Cisco will also be presenting details on how Puppet and OpenStack are key components of WebEx. PuppetConf will be held at the San Francisco Fairmont on August 22-23. Check out Cisco sessions at Puppet Conf here.
We would also like to thank everyone for the great interest and support in OpenStack at Cisco Live. David Yen’s keynote featured a demo of the new Dynamic Fabric Automation spine-and-leaf integration with OpenStack. Watch for the Dynamic Fabric Automation mention starting at 30:19 on this video.
The next OpenStack Summit is just around the corner! The OpenStack Summit will be held in Hong Kong on 11/5-11/9. Registration for the OpenStack Summit here.
We are looking forward to seeing everyone at PuppetConf and the OpenStack Summit.