The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...
Cisco Consulting Services
With Digital Transformation, Banks Can Be the New Disruptors
As a connected consumer, I can buy a book, plan a vacation, or choose a movie from any number of devices and from any location (home, office, car, or airport!). These interactions are not only convenient, they are more and more highly personalized and
Driving Operational Excellence Through Digital Transformation in Oil & Gas
Guest Blog by Marcel Cappetti, Managing Director, Oil and Gas, Global Enterprise Theater I’ve just returned from CERAWeek in Houston—an international event that could be described as “Davos for the energy industry.” It’s a gathering of the power
Analytics Opens a Window into Each Shopper’s Journey
The key to retail today is customer understanding —where each customer stands on his or her personal shopping journey, whether in-store or out. Retailers must “know” each shopper as never...
20 Years Hence – What Do Oil, Dating, Digital, and Analytics Have In Common?
How often do you think about the linkage of today’s digital Internet technologies with the gas that we put into our cars and the fuels that heat our homes? Probably not very often. In fact, for many years, I envisioned them as two separate
New Oil & Gas Study Reveals a Disrupted Industry Primed for Digital Transformation, Fueled by the Internet of Every
If ever there was an industry and a time that epitomize “disruption,” it is the oil and gas industry today. Price declines of more than 50 percent since June 2014 have upended the sector, and dominate the agendas of industry executives. In fact, a new
How Banks Can Begin the Journey to IoE Readiness
Cisco’s recent survey of 7200 banking customers in 12 countries left me with a crystal-clear takeaway: consumers are
The Future of Retail Banking
During your morning workout at the gym, a device on your arm measures each step and connects with…your bank. By monitoring your healthy lifestyle, the bank can then arrange a...
To Compete in the Retail Revolution, Mobility and Analytics Are Critical
Today, mobile devices are everywhere — and vying for the attention of just about everyone. On a train, in a café, or in the park, people are gaming, connecting with...