Design Your APIs with a UX Mindset
The key to good UX design is a deep understanding of the user persona that the application is intended for. Simplicity, ease of use, supportability and manageability can be competitive differentiators.
Are You a “Design Thinker?” (Clue: It’s Not Just for Designers)
Have you heard the term, “Design Thinking?” Cisco and other forward thinking companies are investing in tools and teams to create Design Thinking frameworks, and spread Design Thinking methods further and faster across their companies. Design Thinking is not just for designers. It’s an approach to problem-solving and innovation that can be employed by any […]
Customer-led Innovation: Digital Cybersecurity Feed
How Customer feedback is leading Cisco toward developing better experiences.
Unleash the Power of the IoT with Design Thinking
After presenting at Smart Industry 2016, we continue to examine how design thinking can drive IoT success.
Can design thinking help monetize the IoT?
Design Thinking can focus on where the IoT can provide a tangible ROI today and how to apply the technology.
Driving Serious Digital Disruption, with a Spirit of Fun
Not all workdays begin with a convoy of cyclists hailing from India, Saudi Arabia, Europe, and America. And fewer still wind up with creations made of LEGOs, spaghetti, string, and marshmallows. Yet every workday — no matter how challenging — should have the same spirit of diversity, adventure, and assumption-busting repartee that I experienced at […]
Vision Alignment in the Digital Age
As organizations mature, often they become silo’d into groups with similar charters but without a process to align their efforts. As a member of a team that is responsible for...
Realizing the Benefits of the Internet of Everything for Customer Experience, Part 2 ‘Design Thinking’ the Customer …
The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range of business processes. Today, we stand on the cusp of an equally momentous paradigm shift driven by an explosion in connectivity—not just among devices, but also encompassing people, process, data, and “things.” This next-generation digital […]