Financial Services Industry (FSI)

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Today’s bankers have no shortage of headaches. Agile “fintech” challengers, tech-savvy customers, complex compliance demands, legacy-burdened IT environments — all conspire to keep them up at night. But there is great news for retail banks — as Cisco has outlined in a new research study, “A Roadmap to Digital Value in Retail Banking.” By adopting […]

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$81 million is what was stolen, undetected, out of a Bangladesh Bank account at the Federal Reserve Bank of New York. Unbelievable how the malware modified the SWIFT software and bypassed validity checks. This Bangladesh Bank breach highlights the wide range and new, creative ways hackers are innovating. And the challenges in protecting the financial […]

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There's never been a better time for great customer experience.

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Digitalization is dramatically changing the world, especially for Financial Services. Having to go inside a branch to schedule a meeting with a finance or mortgage expert is so yesterday. Service, convenience, security and analytics through all channels. During this week in Washington D.C., Cisco is joining the world’s thought leaders and business experts at FICO […]

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The financial crisis of 2008 cast a negative shadow on the banking industry. And the series of banking scandals that followed resulted in the public’s loss of trust in banks. “The disconnect between banks and customers has reached a critical point. As this “value gap” continues to widen, many customers feel that banks are becoming […]

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Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

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Join us for a conversation with Alyson Clarke from Forrester Research about the customer experience in financial services.

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Read about the exciting opportunities available to financial institutions that embrace digital business transformation, re-introducing human connectivity, and leveraging digitization as a competitive advantage.

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The complexity of ‘digital disruption’ is challenging financial institutions to seek new ways to manage critical areas of their business. Banks know they must leverage new digital capabilities in order to satisfy consumer demand and maintain an optimal risk and expense structure. Now more than ever, the customer is king. A bank’s ability to offer […]