Financial Services Industry (FSI)

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The financial crisis of 2008 cast a negative shadow on the banking industry. And the series of banking scandals that followed resulted in the public’s loss of trust in banks. “The disconnect between banks and customers has reached a critical point. As this “value gap” continues to widen, many customers feel that banks are becoming […]

1 min read

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

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Join us for a conversation with Alyson Clarke from Forrester Research about the customer experience in financial services.

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Read about the exciting opportunities available to financial institutions that embrace digital business transformation, re-introducing human connectivity, and leveraging digitization as a competitive advantage.

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The complexity of ‘digital disruption’ is challenging financial institutions to seek new ways to manage critical areas of their business. Banks know they must leverage new digital capabilities in order to satisfy consumer demand and maintain an optimal risk and expense structure. Now more than ever, the customer is king. A bank’s ability to offer […]

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So many available security tools can’t talk to each other, and that can make financial institutions more vulnerable to cyber attacks.

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I am a new Cisco hire – Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a Cisco customer in previous banking roles and I […]

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As Mike Riegel pointed out in his recent blog, ‘Financial services is the prime example of an IT-intensive industry.’ Financial institutions rely on consistent technology and innovation to compete...

3 min read

“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One...