Financial Services Industry (FSI)
The Connected Life: The Art of the Possible in Insurance
4 min read
Gathering and Harvesting New Data through “The Connected Life” The Connected Life, the digital life is steadily emerging. Today’s insurance consumers are increasingly tech savvy and want services...
The Future of Retail Banking
3 min read
During your morning workout at the gym, a device on your arm measures each step and connects with…your bank. By monitoring your healthy lifestyle, the bank can then arrange a...
Enabling “The Easy” Button for Insurance
3 min read
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation customer experience capabilities, such as virtual interactions between business experts and customers, are transforming business processes – such as the “Mayday” button technology offered on Amazon’s Kindle Fire HDX. The purpose of that blog was […]
IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
2 min read
“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....
In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
2 min read
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has...
IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services
3 min read
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often...
The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust
2 min read
Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are...
Big Data Analytics Remains a Big Opportunity for Wealth Managers – Part I
3 min read
Wealth Management firms are spending billions on IT to differentiate in the market place. Yet the question remains, can “Big Data” have a material impact on the business? Can it deliver business outcomes by reducing risk, increasing assets under management, driving profitability, client satisfaction, products per client, client and financial advisor retention, all while improving […]
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
3 min read
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...