digital solutions

Deliver new customer experiences. Transform processes and business models. Empower workforce innovation.

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how they served as […]

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

I remain excited about Cisco’s Digital Ceiling framework and how it is making inroads in the societal landscape of business, governmental, and educational institutions. In particular, Digital Ceiling solutions can significantly impact key verticals like Education. New solutions are needed to support growing trends in education relative to workstyles, as well as physical aspects of […]

How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn’t know how much business it is losing as these initial […]

It’s 1994: I finish my Bachelor Degree in Construction Management and I can’t wait to do things differently in the construction sector–an industry plagued with inefficiency and declining productivity. It’s 1997: I graduate from Delft University with a degree in Real Estate Development and Project Management–with a focus on changing how we design, build and […]

I am a new Cisco hire – Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a Cisco customer in previous banking roles and I […]

We recently launched the Digital Ceiling per Tony Shakib’s blog. The Cisco Digital Ceiling unleashes the power of the IoT by linking building services over a single, converged IP network. It transforms the unobtrusive infrastructure in ceilings across your facilities into a secure, distributed, and standards-based architecture that delivers building intelligence at the edge of the network. […]

We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that go beyond products and services to deliver unique and rewarding experiences for new insights, […]