Financial Services Industry (FSI)
IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
2 min read
“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....
In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
2 min read
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has...
IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services
3 min read
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often...
The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust
2 min read
Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are...
Big Data Analytics Remains a Big Opportunity for Wealth Managers – Part I
3 min read
Wealth Management firms are spending billions on IT to differentiate in the market place. Yet the question remains, can “Big Data” have a material impact on the business? Can it deliver business outcomes by reducing risk, increasing assets under management, driving profitability, client satisfaction, products per client, client and financial advisor retention, all while improving […]
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
3 min read
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...
Join Cisco in Chicago at BAI Retail Delivery 2014!
2 min read
It’s that time of year again! On November 12-14, the Cisco Financial Services team will be attending BAI Retail Delivery 2014. This year, we’ll be showcasing exciting solutions for the Digital Bank — innovations that provide seamless, cross-channel engagement and meet escalating consumer demands while reducing operating costs, and increasing sales within your institution. Cisco […]
Building Customer-Centric Organizations – Cisco at CIO Finance & Insurance Summit
2 min read
The CIO’s Finance Summit and Insurance Summit were recently held in Atlanta, GA and Cisco was a main sponsor at both events. The CIO Finance Summit provided a great opportunity for executives to have in-depth discussions on the best practices and strategies necessary to build customer-centric organizations. The CIO Insurance Summit brought together C-level executives […]
Insurance and Customer Experience: The Search for a New Equilibrium
3 min read
Authors: Luis Martinez and Jeff Tumpowsky Customers of insurance companies have been relying on the adage Uberrimae Fidei (Utmost good faith) since the first contract was written in 2100 B.C. within “The Code of Hammurabi” (ref.), meaning that when something goes wrong (accident, illness, death, etc.), the company they have been paying premiums to will […]
4