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Cisco and Fiserv: Transforming the Customer and Employee Experience

- April 20, 2016 - 1 Comment

Authors:

  • Jason Bettinger, Financial Services Business Transformation Director, Cisco
  • Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv

Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also strive to create workspaces that are highly collaborative and digitally innovative in order to keep and retain top talent. All of this happens with the right mix of technology, people, processes, and culture.

Today, Fiserv, a global leader in financial services technology with more than 13,000 clients worldwide, announced an agreement with Cisco to deliver communications solutions to financial institutions. The solutions are aimed at enhancing internal collaboration, supporting branch transformation strategies, and driving customer engagement. Fiserv will offer these hosted solutions through the company’s portfolio of managed services, Sentry Performance SolutionsSM , which includes network and hosting services, network security services, hardware and software lifecycle management, and unified communications services.

As a part of this new agreement, Fiserv clients will have access to the Cisco workforce experience and branch solutions. Internal teams and product specialists will have full use of advanced unified messaging, audio, video, and web meeting capabilities. They will be able to communicate on any device – from any location. This solution also enables video-based remote expert services – allowing subject matter experts to hold face-to-face meetings with bank customers or credit union members, even though the expert may be miles away.

For banks and credit unions looking to take their branch operations to the next level, Cisco branch solutions provide highly secure branch and guest Wi-Fi. Branch staff now have the freedom to move from behind the teller counter, or away from their desks, to interact with customers or members. No need to wait to implement the increasingly popular universal banker model! In this environment, employees are able to collaborate easily, share knowledge and resources, and easily find, organize and share information.

Check out the Cisco and Fiserv videos to learn more about our partnership and how we’re driving a better experience for banks, credit unions and end users alike:

Banking version:

Credit Union version:

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1 Comments

  1. I guess next step is to able to provide a 3D video communication, and if a participant is busy at that time use a digital surrogate instead of him or her.. maybe VR will assist to do them..