In a world of roboadvisors, mobile payment apps, and automated processes, do people still matter in banking? I believe the answer is a resounding “Yes!” In fact, as agile, online “fintechs” continue to challenge retail banks, I see people as more of an advantage than ever. After all, those online-only disruptors can’t match banks for […]
Suppose there is a treasure at the top of a mountain worth $405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim it. All you have to […]
Today’s bankers have no shortage of headaches. Agile “fintech” challengers, tech-savvy customers, complex compliance demands, legacy-burdened IT environments — all conspire to keep them up at night. But there is great news for retail banks — as Cisco has outlined in a new research study, “A Roadmap to Digital Value in Retail Banking.” By adopting […]
