Customer Experience
Play It Backwards: Jimi Hendrix and Customer Experience Part III
1 min read
A mentor of mine once told me, “if you have trouble solving a problem, try innovating from the opposite direction.”...
The Emerging Era of Customer and Workforce Experience
2 min read
We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that go beyond products and services to deliver unique and rewarding experiences for new insights, […]
Join us at Cisco Live Berlin to see the Digital Bank
1 min read
There is $1.3 trillion value at stake in the financial services industry projected by 2022. Capturing this value requires embracing today’s digital disruption and the major technology transitions of mobility, collaboration, cloud, big data analytics, and security. Join...
Five Strategic Insurance Business Imperatives for 2016
3 min read
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One...
Marketing in the Digital Age: Trends to Watch in 2016
4 min read
Remember 1995? That was the year we put ‘e’ in front of everything to signify that it was being done ‘electronically.’ eBusiness, eCRM, and eProcurement were all the rage. Fast forward to 2016 and we’ve dropped the ‘e’ because doing things electronically has become the norm. The same will happen with the term ‘Digital’ Marketing. […]
Make Some New Friends: Jimi Hendrix and Customer Experience Part 2
1 min read
Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966,...
Mortgage Lenders Imperative – Engage Millennials
3 min read
I am a millennial and my entire financial life fits in my front pocket. Whether I am setting up automatic credit card payments, paying a friend back for a dinner...
#CiscoChat Recap: No More Bankers’ Hours
2 min read
How often do you bank? ? For me, it’s a few times a week, but more frequently when I have...
Declutter For Your Customers
2 min read
We’re moving. After twenty-five years in the same house, my wife and I will soon be living in a new place. Moving isn’t fun. It’s not just leaving the home where we raised our two boys, but getting rid of all our unneeded items. We’re not hoarders or packrats, but it’s downright astonishing how much […]
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