Workforce Experience

November 14, 2018

CUSTOMER EXPERIENCE

Modernization of the Workforce Experience Journey

To create a truly integrated work experience, make collaboration investments that continually align people, culture, technology, and organizational vision.

June 14, 2018

HEALTHCARE

Forget free lunch. This is the work perk healthcare professionals really want.

Whether you're a clinician or an executive, the healthcare workforce experience can be equal parts rewarding and challenging. There's the changing regulations. A never-ending stream of patients with time-sensitive needs....

October 10, 2017

HEALTHCARE

Health IT innovations come to life at virtual event

After a while, all of the hopeful press on futuristic health technology can start to feel like, well, hype. Breathless headlines touting telemedicine, artificial intelligence, and related technologies sound cool—but somewhat disconnected from reality. Last week, these perceptions were shattered during our virtual event, “Digital Health Across the Continuum of Care.” On Tuesday, October 3rd, […]

March 8, 2017

FINANCIAL SERVICES

Digital Disruption in Financial Services: A Surprising 1-2-3 Connection

It’s not news that the financial services industry is being vigorously shaken by digital disruption. While this is true across industries, the wind gusts are particularly strong for financial companies. Financial Services (FSI ) firms are predominantly aiming their digital business initiatives at improving their customer experience. Yet, what about employee experience? Is it a […]

January 25, 2017

EDUCATION

Creating the Workforce of Digitization

Digitization is changing every part of today’s enterprise. To take advantage of new business opportunities, organizations are moving quickly to design and deploy new technologies like cloud, mobility, analytics, the IoT and next-generation security. The challenge is finding the workforce skilled in these new, rapidly-evolving technologies. I recently wrote an article on these industry shifts […]

July 21, 2016

FINANCIAL SERVICES

Financial Services Gone Digital at Cisco Live 2016

Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.”   Cisco Live this year was all about how digital is dramatically redefining business models. Digital is creating disruption for incumbents and opportunity for the disruptors. In today’s world, digital is about survival. […]

May 18, 2016

COLLABORATION

New Digital Business Models Fueled By People, Not Algorithms

Workforce management is one of the most vexing challenges an organization faces. But it also presents one of the greatest opportunities. After all, people are our greatest assets. In fact, 64% of private sector digital value at stake is tied to people and connections. So, why are so many neglecting this rich arena of opportunity? […]