First we rolled out the MSE tech blog series to give our customers an in depth look at the various features of the location-based technology behind Cisco’s Mobility Services Engine (MSE) and Connected Mobile Experiences (CMX) solution. Now, we’re kicking off a CMX Techtorial video series to provide a visual and helpful walkthrough of how to maneuver and get started with CMX and location-based services.
First up, we have the charismatic Darryl Sladden, Technical Marketing Manager for CMX, taking us through CMX 7.6 Analytics. In this quick video, Darryl will cover:
What is CMX 7.6 Analytics?
What is the analytics dashboard?
How do I visualize dwell time, heat maps, device density?
What kinds of reports can you get with CMX 7.6 Analytics?
I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiation.
The partners I spoke with viewed exceptional service as a key enabler of future growth. As solutions get ever more complex, partners increasingly look to services as their key competitive differentiator.
Partners have a unique opportunity to leverage recent Cisco investments in software enabled services to enable differentiation. In discussions at Partner Summit, one question came up time and again:
“Customers are demanding more complex solutions, but they want a simpler support experience – how do we balance these seemingly competing objectives?”
Multi-vendor solutions are by their nature complex. Integrating support across these disparate components enables partners to create a simplified support experience – speeding resolution times and increasing transparency across the support process. Customers also look for integrated SLA’s, no matter how many parties might be involved in delivering support.
By connecting all service partners in the cloud, partners can deliver a unified support experience, opening new opportunities for partners to provide differentiated services. Better still, this “ecosystem” of connections in the cloud enables automation of IT service management and better exchange of support information between providers and customers for faster mean time to resolution for IT issues.
One partner at the forefront of this new paradigm is BORN Green Technologies of Switzerland. I caught up with Patrick Spreng from BORN at Partner Summit. He told me about BORN customers who had visibility into multi-vendor support processes they’ve never had before, using Cisco ServiceGrid. What had previously seemed an unmanageable mess created from a highly fragmented environment was brought together into a single support experience – with one overall SLA. On a daily basis, Patrick reported, it just made support easier.
Services will continue to grow as a major competitive differentiator for partners. Partners that embrace new models and innovate in this space will win new customers. Nowhere is this more important than in managing the growing complexity customers are facing every day.
As the famous saying goes, “Good things come to those who wait”. Delayed gratification -- person’s ability to forgo a smaller reward now for a larger reward in the future -- has been linked to better life outcomes as demonstrated by the often cited Stanford Marshmallow experiment and others. In most cases though, it requires a degree of self-control not easily achievable in today’s fast paced, ever-changing world with new mobile devices, protocols and technologies.
If you are one of the Cisco Wireless customers currently deploying Release 7.0 MD and waiting for the next Cisco Wireless Software Maintenance Deployment Release, the wait is over!
Release 184.108.40.206 has achieved Maintenance Deployment (MD) status.
Release 220.127.116.11 is the recommended MD release for all non-802.11ac deployments. For 802.11ac deployments, Release 18.104.22.168 (Release 7.6 Maintenance release 1) is the recommended release.
Did you watch the Academy Awards this week? It sure would been great to get my mug in Ellen’s selfie shot. I could have been Bradley right? ..and a slice of pizza would have been great with Julia, Harrison, and “Marty”. Certainly this year’s Oscars was the best one in years.
Speaking of good shows -- as Master of Ceremonies here at Cisco Small Business, I wanted to pass along some fantastic news from another brethren Product Manager, Robin Penn. Her Cisco Small Business Services and Support team has been making a good showing recently by adding 15 additional Latin American Countries where folks can purchase Cisco Small Business Service. For some time, we have received requests from partners, customers and team members to extend our Award Winning coverage to more Latin American countries. As you can imagine, many folks are quite happy about this.
But wait… what exactly did Robin do? We already sold Small Business Support Service in Argentina, Brazil, Chile, Colombia and Mexico. And now…the envelope please to see the new entrants: Belize, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Peru, Puerto Rico, Trinidad & Tobago and Venezuela. And all are winners
Customers now can purchase (through their partners) the value-priced Cisco Small Business Support Service:
Three Years of Award-Winning Technical Support
Advanced Product Replacement -either Same Day Ship or Next Business Day**
Unlimited telephone support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
Major and minor software releases
So now, in more and more countries, especially Latin America, Cisco’s Best-in-show Small Business products can be purchased with the award-winning Cisco Small Business Support Service. So as Robin would say, buy/sell the best Small Business products with the Industries’ Best Service and Support, all in the one shot.
Thanks for hanging out with the Cisco Small Business Team -- make it a good rest of the week.
Co-Author: Sanjit Biswas, VP and GM, Cisco’s Cloud Networking Group
Since our acquisition of Meraki in late 2012, you have heard us talking about the midmarket and new opportunities for channel partners and customers. I’m pleased to say that today, at the Cisco Partner Summit in Boston, we have some exciting updates for you. Specifically, we’ll focus on our Made for Midmarket portfolio which includes a range of new product offerings, services and solutions designed for midsize customers.
As part of Cisco’s newly formed Cloud Networking Group, we are unveiling our complete cloud managed networking portfolio specifically focused for midmarket deployments, consisting of security appliances, switches and wireless LANs.
Get Your Heads in the Cloud – Services and Revenue Opportunities
New for partners today we are introducing the Cisco Meraki Managed Services Dashboard – bringing together a number of features for Managed Service Providers (MSP) to offer cloud-managed networking as a service to their customers. This MSP dashboard features specific tools, analytics and monitoring capabilities and is built to allow our service providers to manage end-customer networks easily from a central location while still maintaining separation and security of each customer network.
Key Highlights of the Managed Services Dashboard
MSP Portal – Service providers can easily monitor the health of end-customer networks from a centralized location.
Manage your Brand: MSPs can customize the logo on the dashboard to promote their own brand with end-customers. Cisco will work directly with the MSP to customize the content.
Support Ticketing: Easy for MSPs to create, monitor and respond to support cases with Cisco staff.
Remote Live Tools: A complete set of tools that make remote monitoring of the network significantly easier – a perfect fit for Helpdesk or Network Operations Center (NOC) staff.
Partner Benefits: Using the new MSP dashboard, partners can increase profits through managed services, enable existing MSPs to profitably grow their midmarket offering and allow traditional VARs to quickly introduce managed service offerings.