It’s Time to Rethink the Value of “Support”
A company with $2 Billion in annual revenue and 20,000 users maintains their network with less effort, resulting in 120% ROI. How? Automated capabilities manage your infrastructure in three ways.
3 Insights on Digital Business Transformation and Software Support
I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros...
Team Updates including new programs, recent launches and a new video
Hello all. I trust it has been a good week for you. I am happy to report I am back in-country here in Southern California after a week in Shanghai. I went to visit my fantastic technical product team as we kicked off a new program that will bring five new models in the next […]
6 Ways to Take Advantage of Cisco Automated Technical Support
Efficient, effective and included in Cisco smart services: Discover the automation tools that help you manage your network and keep it running smoothly.
How to turn your customer crisis into a competitive differentiator
Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....
Helping You Transform in a Digital Age
October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 […]
Microservices Infrastructure Release 0.3
On behalf of the development team. I’m pleased to announce the 0.3.0 release of Microservices Infrastructure. In the weeks since 0.2, we’ve added a number of features and improvements. The software can be downloaded at: https://github.com/CiscoCloud/microservices-infrastructure Documentation is located at: https://microservices-infrastructure.readthedocs.org/en/latest What is it? Microservices Infrastructure is software that launches servers and then configures […]
Getting Started with Cisco CMX 7.6 Analytics
First we rolled out the MSE tech blog series to give our customers an in depth look at the various features of the location-based technology behind Cisco's Mobility Services Engine...
Cisco Partners, Complex Support: Simplified
I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiation. The partners I spoke with viewed exceptional […]