support

November 29, 2016

CUSTOMER EXPERIENCE

3 Insights on Digital Business Transformation and Software Support

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros...

May 27, 2016

SMALL BUSINESS

Team Updates including new programs, recent launches and a new video

Hello all. I trust it has been a good week for you. I am happy to report I am back in-country here in Southern California after a week in Shanghai. I went to visit my fantastic technical product team as we kicked off a new program that will bring five new models in the next […]

April 12, 2016

NETWORKING

6 Ways to Take Advantage of Cisco Automated Technical Support

Efficient, effective and included in Cisco smart services: Discover the automation tools that help you manage your network and keep it running smoothly.

December 11, 2015

PERSPECTIVES

How to turn your customer crisis into a competitive differentiator

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....

October 22, 2015

DIGITAL TRANSFORMATION

Helping You Transform in a Digital Age

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 […]

June 9, 2015

CLOUD

Microservices Infrastructure Release 0.3

On behalf of the development team. I’m pleased to announce the 0.3.0 release of Microservices Infrastructure. In the weeks since 0.2, we’ve added a number of features and improvements. The software can be downloaded at: https://github.com/CiscoCloud/microservices-infrastructure Documentation is located at: https://microservices-infrastructure.readthedocs.org/en/latest   What is it? Microservices Infrastructure is software that launches servers and then configures […]

May 8, 2014

DATA CENTER

Cisco Partners, Complex Support: Simplified

I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiation. The partners I spoke with viewed exceptional […]