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Summary: Healthcare Collaboration Customers Shine at the Olympics

August 6, 2012 at 9:08 am PST

Great Britain’s Olympics opening ceremony highlighted many of their natural treasures from past and present, including their healthcare system.  Great Ormond Street Hospital (GOSH) was prominently featured, along with the National Health Service of which the hospital is a part.  Both are Cisco Collaboration case studies.

In a fast-paced environment where urgency and efficient collaboration can mean the survival of a child patient, GOSH in greater London has invested in a Cisco intelligent network and solutions from our Cisco Collaboration Solutions portfolio including video, unified communications and customer collaboration. The National Health Service also has an interesting story about their combination of cloud and on-premise solutions from across the Cisco Collaboration portfolio to reduce travel, improve productivity and promote greener IT. As with most healthcare organizations, both want and truly need technology to save their staff administrative time so they can spend more time serving their patients and saving lives. The quality of care also depends on connecting staff to essential knowledge, media and communication when and where they need it.

Read the full Healthcare Collaboration Customers Shine at the Olympics blog to learn more, hear directly from the customer and see their highlight from the Olympics opening ceremony.

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Extending Global Communication

In real estate, location, location, location is the most important thing to remember.  It doesn’t matter the condition of the house, the color of the walls, or whether or not there are stainless steel appliances. All of that is cosmetic and unimportant, as long as you are in a desirable neighborhood with safe streets and a grocery store nearby.

The only downside is that once you buy that house, you are locked into one location for the life of your mortgage payments.  The thought is daunting and requires quite a commitment.   Location can be a blessing or it can be something that holds you back.

For the 194 member states of the United Nations that participated in the United Nations Framework Convention on Climate Change (UNFCCC), however, location was not a cause for concern.  For their 17th annual Conference of Parties (COP17), member countries from across the globe gathered to debate climate change strategies with a goal of coming to a global political deal between all attendees. 

Committed to their mission of reducing impact on the environment, the United Nations chose Cisco to provide HD and quality video communication tools and web conferencing capabilities for its expected 20,000 attendees to participate.  With trust in Cisco’s stable and secure communications network, attendees were able to engage face-to-face in conversations with each other from telepresence rooms and via desktop video from all around the world.

COP17 represents a milestone in the ability of the international community to work together on climate change by leveraging virtual collaboration capabilities as the parties agreed to adopt a universal legal agreement on climate change by 2015.  Disparate locations could have limited the UN’s ability to effect transformation in global sustainability, but instead, TelePresence enabled each participant to bring his or her perspective from all across the globe to make change.

Read more about COP17 here.

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The Intelligent Network Delivers the Cloud

We are proud of our customers and their success in the marketplace. They are changing the way business is done by providing scalable, enterprise-grade, secure, and affordable cloud solutions. By tying together the Unified Data Center with the Cloud Intelligent Network and applying Applications and Services on top as end-to-end solutions, these cloud providers are delivering differentiated services with high-level SLAs necessary for end-users’ strategic applications. That’s what US Signal is doing for their customers.

But for some more background, last week at Structure, the conversations swirled around how to handle Big Data, the future of software-defined networking, data center compute technology, database and programming types, and open versus proprietary. Two of our CloudVerse customers, Terremark and SunGard both had strong booth presence and Terremark also had a packed presentation delivered by Jim Anthony, VP, Tier II Solution Architecture Team. Compared to last year, there was a stronger agreement that cloud providers are fully capable of providing public or virtual private cloud services with trust, scalability, and affordability, instead of companies taking on cloud internally by themselves. There are many needs for cloud services out there and that means there are opportunities to provide a differentiated service.

As such, with data usage increasing exponentially, it’s clear how important the network is for connecting the many clouds out there. Let me explain how US Signal is leveraging their expertise with an end-to-end delivery network to success in cloud. Read More »

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Using Social Media to Tell Customer Stories and Connect with Fans

May 15, 2012 at 2:12 pm PST

Social media is a perfect vehicle through which you can not only share customer stories but also connect with fans. While doing so, it is critical that you make sure the communication is always a two-way street. Relaying your fans’ messages through social channels will help build stronger, interpersonal relationships while giving you the opportunity to become a better listener as well.

Michael Brito (@britopian) from Edelman Digital, Gina Fung Ballenger (@FunGina) from Wells Fargo and Maria Poveromo (@mariapoveromo) from Adobe Systems had some best practices and lessons learned to share in regards to this topic. Here’s a brief 2-minute video in which these experienced social practitioners tell us their thoughts: Read More »

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Welcome to the New Cisco Perspectives Blog!

Welcome to the new Cisco Perspectives blog.  This new blog features real Cisco customers as they share their Cisco experiences with you.

The customer stories found in the Perspectives blog span a breadth of Cisco technologies, products, and services, and provide additional insights into Cisco business solutions.

Your voice is important, too! We hope you will become an active participant in and visitor to the Perspectives blog. As our customers relate the important role Cisco plays in their business, we encourage you to ask questions, share content, and add your own perspectives.   Looking forward to hearing from you!

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