While the pandemic continues to challenge us personally and professionally, it has created an opportunity for innovative solutions and creative connection. Through it all, our customers led the way in pivoting and transforming their businesses to meet the changing times.

Today we celebrate those accomplishments by highlighting three customers who have risen above to receive the 2021 Cisco CX Customer Hero Award. The Award celebrates our CX customers –the changemakers, innovators, and discoverers—who have achieved industry-leading and transformational outcomes for their businesses. As a reward, Cisco CX produces a professional video of their story and donates $500 to a charity of their choice.

Congratulations to our winners!

Repsol – Santiago Maestro Jimenez, Network and Workplace Technical Services Manager

Meet our winner Santiago Maestro Jimenez from Spain’s Repsol

Santiago, and the team at Repsol, are leading the way by digitalizing the global energy provider’s network infrastructure to achieve their company goal of net-zero emissions by 2050. Working with the Cisco CX Business Critical Services team, Repsol has already migrated nearly 65% of its infrastructures to the cloud to date. The partnership with Cisco CX has enabled enhanced network reliability and security to support Repsol’s remote workforce during the pandemic and protect against cyberattacks. Now Repsol has the peace of mind and time to put their energy where it’s needed most.

Donating to: Fundación Menudos Corazones


Aéroports de Montréal – Aymeric Dussart, VP of Technology and Innovation

Aéroports de Montréal’s Aymeric Dussart shares his story and accepts his award

Few industries have been more impacted during the pandemic than Travel, but Aymeric and his team at Aéroports de Montréal (ADM) used it as an opportunity to enhance their network to deliver the best airport experience for travelers. His team engaged Cisco Business Critical Services to de-risk their projects and accelerate the delivery of enhanced connectivity with software-defined access. ADM now has a network design based on best practices and is ready to face the rapid increase in passengers post-pandemic with a resilient and adaptive IT infrastructure. Destination: Success!

Donating to: Red Cross


TIM – Paolo Fasano, Software Defined Network (SDN) Engineering Group Lead

Paolo Fasano shares TIM’s journey to a 70% improvement in cost efficiency

Paolo leads a team focused on innovative projects to help TIM–a leading telecom provider in Italy–build a more agile and streamlined network. One of the most ambitious projects his relatively small team took on was implementing Cisco Network Services Orchestration (NSO) to automate the network, offering more cost-effective and flexible services for their customers. Cisco CX Business Critical Services was a partner to Paolo’s team in building use cases and deploying NSO. As a result of Paolo’s team’s work, operational cost efficiency improved by 70%. With the right partner, TIM has been able to achieve big results.

Donating to: Undisclosed Charity


One last round of applause to our winners!

We will be working with these Cisco CX Customer Hero Award winners to tell their stories in a way that fully captures the work they are doing and will soon feature them on Cisco’s digital channels and platforms. Stay tuned!

Explore our Cisco CX Superheroes Today

You can find more examples of trailblazing work in our Cisco CX Customer Stories Look Book – a catalog of stories highlighting how Cisco customers are transforming, pioneering, and innovating to drive impact in their organizations and across the world.

Our most recent stories include:

  • Telstra (Telecommunications): Implementing one of the world’s largest deployments of Cisco NSO
  • Washington Trust Bank (Financial Services): Automating the monitoring of a bank’s network in order to focus on innovation
  • Olympic Medical Center (Healthcare): Seeing the entire organization in one sweep
  • TP ICAP (Financial Services): Transforming the way of working by providing an all-in-one data dashboard
  • Bluebeam (Technical Services): Reducing operational risk and gaining greater visibility

If you are interested in sharing your story, connect with us at cxcustomerstories@cisco.com.

Don’t have a story to tell just yet? We can help you build it, right along with your network!


See all of our previous CX Customer Hero Award Winners