This is my third blog in a multi-part series. In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment. In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you. In today’s blog, I share how you can turn these human interactions into business results.
Engage. We use the word engage every day. It’s rich with meaning and covers a wide spectrum of relationships. We are engaged with our families, colleagues, and customers; engaged with an idea, a process, or an initiative. And when engaged, people are passionate and committed.
At its core, collaboration is people interacting with people. In the global Cisco Collaboration Work Practice Study, employees told us that successful collaboration depends on encouraging natural human interaction, enabling participation and engagement, and fostering a collaborative culture.
“You really need to focus on the people aspect first. Get individuals to feel engaged and continue to be engaged. I think too many times we rely on the technology.” – Study Participant
In my previous blog, I discussed the importance of not losing sight of the “human element.” Taking the time to build relationships leads to trust, which is fundamental for collaboration. To turn human interactions between collaborators into concrete results, companies must Read More »
Tags: Cisco Collaboration Work Practice Study, Cisco TelePresence, collaboration, culture, cwps, daniel pink, instant messaging, technology
This is the first blog in a multi-part series. In upcoming posts, I delve deeper into the study and how technology is changing the way we work together.
Collaboration. It’s defined as “the act of people working together to reach a common goal.” Simple, right? But today’s technology era brings new dimensions to how we work together. We collaborate across time zones, across cultures, across personalities and behaviors, and all across a multitude of mobile devices, from smartphones and laptops to tablets and more.
And the scope and reach of technology will only get bigger and become more complex. As technology essentially makes the world smaller, the value and impact of collaboration increases — from the amount of projects you can undertake, to the productivity of employees, to the speed of implementation.
Collaboration has always been a core component of our culture at Cisco. And just as we use and optimize our technology to solve challenges and bring business benefits to our customers, we study our own organization to better understand the human behavior of collaboration and how it affects employee productivity, workplace efficiency, and business results.
We recently completed the Cisco Collaboration Work Practice Study, a qualitative, ethnographic, global research study that provided us with insight to how we collaborate at Cisco. Our findings Read More »
Tags: Cisco Collaboration Work Practice Study, collaboration, culture, leadership, research
The Cisco telework program has evolved over the years from a convergence of top-down company practices with bottom-up changes in employee expectations. From our experience we have learned how several factors can make flexible work a success for everyone.
Clear policies and company culture. Cisco has adopted a flexible policy that enables many employees to telework, based on their job requirements and their manager’s approval. Where necessary, this policy is customized to reflect country-specific laws and employee entitlements. Also important is creating a company culture of trusting employees to work responsibly, strong performance management practices and finding the right balance of autonomous and collaborative action.
But a successful teleworking program requires more.
Read More »
Tags: Cisco IT, cisco-on-cisco-collaboration, culture, telework
I was in a brainstorm meeting about my team’s next-generation strategy last week, and we made a number of random connections that knitted together a pretty big idea — the kind of dot-connecting that only happens when people with different (and sometime conflicting) perspectives trust each other in the pursuit of an important goal.
Five of us worked on the idea, but only two of us were in the room physically together. Yes, I’ll say it out loud: three people were working from home.
Much has been said and written recently about the value of working virtually, and I don’t think you can sub-divide mobility into “at home” and “on the road.” Social technologies, video and mobile platforms make it easy to work from just about anywhere.
But as leaders, we have to resist the temptation to confuse technology with change management — despite our love affair with technology. Any time technology brings a sea-change transformation to the way humans do stuff, especially work stuff, we can’t forget that people work in organizations — and organizations are an amalgam of culture, processes and technology.
All of Cisco’s experience has taught us that Read More »
Tags: collaboration, culture, process, technology, Teleworking, virtual meetings, web conferencing
Part 3 of A Six-Part Series: Transforming Higher Education in the US
This six-part series will focus on transformation of the traditional higher education system in the United States. The Need for Change and Shared Challenges were the focus of the previous chapters in this series.
From Cisco’s experience with higher education institutions in the U.S., those that are implementing change well are laser-focused on three critical areas: the ability to address questions of culture, to modernize teaching and learning, and to scale and propagate change across multiple, often divided, siloes within their institutions. Also, these institutions are using technology to manage each area more effectively.
Technology plays a critical role within each of these sectors, and if used wisely and artfully, can help to accelerate innovation and change. The rate and speed at which institutions need to change will never happen without technologies such as a solid core infrastructure, wired and wireless networks that enable ubiquitous connectivity, collaboration tools that provide seamless and robust communications, and new social collaboration platforms that support and extend the interaction of multiple communities, and ultimately, create a federated higher education society.
Read More »
Tags: culture, higher education, transformation, video