user experience

November 19, 2015

COLLABORATION

The User Experience

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. In the last post in this series, Rowan wrote about revolutionizing enterprise communications through the cloud to deliver amazing experiences. I am glad that Rowan mentioned experience, because that happens […]

October 19, 2015

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playbook is all about. How do we know the impact our services are having […]

September 3, 2015

SP360: SERVICE PROVIDER

Point of View: Optimisation, Monetisation and Customer Privacy

Guest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep track of data usage, yet in […]

August 28, 2015

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Content, Search, and Collaboration

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. 

July 8, 2015

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Deliver a Consistent, Unified Experience

In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is our guide for ensuring that this priority becomes part of our DNA. Each chapter of the playbook lays out ways that we can improve UX, […]

Some tuning on Cisco.com search

We’ve done some fine-tuning on the search on Cisco.com: It should feel faster, especially after the first search you do Results should be even more relevant Popular features like the “information box” for key queries remain intact Let us know how it’s working for you!  

June 3, 2015

INSIDE CISCO IT

Cisco IT’s Playbook for Ensuring a Pervasive User Experience

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really […]

March 2, 2015

COLLABORATION

Project Squared: You Asked, We Listened

When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things we heard to adjust the experience. We established several “listening posts” – ways for us to get feedback. Analytics and metrics were one way. Another […]

February 17, 2015

DIGITAL AND SOCIAL

Community Manager: Digital Maven

The expectations on the modern marketer are ever-increasing.  The list of skills required includes the classics: market research creative writing attractive branding engaging event management seamless customer support Add these relatively newer skills: crisp digital photography smooth video webpage coding real-time social media listening business analytics The community managers behind the brands you continue to […]