Product Adoption: The Overlooked Phase of User Experience
The billion dollar opportunity in user experience goes beyond the product itself. It is at the often-forgotten tail end of the customer's journey: User adoption. When buying and deploying new products, make sure the user experience – of both the product and the adoption cycle – is part of your strategy.
A Major Shift is Underway in IT – See What is on the Horizon
Cisco is elevating the value of IT Ops in the digital enterprise. Join us at the Gartner IT Operations Solutions & Strategies Summit, May 8-10 in Orlando, to find out how.
Save the Date for DevNet Create
Please meet DevNet Create, held in San Francisco, CA, May 23-24, an industry-led two-day conference that is built to dive deep into the blurred lines between infrastructure and applications. Through two session tracks, networking, keynotes, workshops, mini-hacks and learning labs, the conference offers top notch content combined with hands-on learning, to break down the barriers between infrastructure and applications.
“Scandifornian” Design at SXSW: Q&A with Torkel Mellingen
Recently, at the Cisco Spark Haus at SXSW, we addressed several questions, including: What are the important workplace trends? What is “Scandifornian” design, and how does it make the design language at Cisco unique? And, why is the Cisco Spark Board design is receiving so much attention?
End-User Feedback Captured by Cisco InTouch Helps Improve IT Services
Cisco IT leaders recognized in early 2013 that employees were having amazing interactions with the devices and software they were using outside of work. Technologies like the iPhone, the iPad, and Gmail were rapidly becoming integral to their lives. Meanwhile, the tools and technologies that they used for work were not providing the same experience—and […]
Cisco IT’s User Experience Playbook: Shared Goals and Accountability
When we talk about user experience (UX), we raise the importance of better UX design and a better user interface, along with the ability for us to make UX pervasive. What we’re really trying to establish, the bottom line, is a cultural change as to how we approach these priorities. How can we make pervasive UX part of […]
The User Experience
This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. In the last post in this series, Rowan wrote about revolutionizing enterprise communications through the cloud to deliver amazing experiences. I am glad that Rowan mentioned experience, because that happens […]
Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis
For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playbook is all about. How do we know the impact our services are having […]
Point of View: Optimisation, Monetisation and Customer Privacy