Cisco Blog

Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis

Inside Cisco IT

Katty Coulson
October 19, 2015 - 0 Comments

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous

Point of View: Optimisation, Monetisation and Customer Privacy

SP360: Service Provider

Andrew Mackay
September 3, 2015 - 3 Comments

Guest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in

Cisco IT’s User Experience Playbook: Content, Search, and Collaboration

Inside Cisco IT

Katty Coulson
August 28, 2015 - 1 Comment

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear

Cisco IT’s User Experience Playbook: Deliver a Consistent, Unified Experience

Inside Cisco IT

Katty Coulson
July 8, 2015 - 2 Comments

In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is

Some tuning on Cisco.com search

Digital and Social

Martin Hardee
July 1, 2015 - 0 Comments

We’ve done some fine-tuning on the search on Cisco.com: It should feel faster, especially after the first search you do Results should be even more relevant Popular features like the “information

Cisco IT’s Playbook for Ensuring a Pervasive User Experience

Inside Cisco IT

Katty Coulson
June 3, 2015 - 0 Comments

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user

Project Squared: You Asked, We Listened

Collaboration

Jonathan Rosenberg
March 2, 2015 - 8 Comments

When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things

Community Manager: Digital Maven

Digital and Social

Silvia Spiva
February 17, 2015 - 27 Comments

The expectations on the modern marketer are ever-increasing. The list of skills required includes the classics: market research creative writing attractive branding engaging event management seamless customer support Add these

Wi-Fi moves to real-time with VoWi-Fi

SP360: Service Provider

Andrew Mackay
December 22, 2014 - 1 Comment

The recent release of the Cisco® Universal Wi-Fi solution for service providers is the industry’s first end-to-end solution with HD VoWi-Fi (Voice over Wi-Fi) as a key…

Giving Agile A Brain

Digital and Social

Martin Hardee
November 17, 2014 - 0 Comments

There’s a pretty great, short post from Business Insider last year that’s been getting re-circulation recently. It’s one-sentence summaries of famous business books like The Innovator’s Dilemma, Good to Great,

user experience

Subscribe to Cisco Blogs

Connect with Cisco Blogs