user experience

A Major Shift is Underway in IT – See What is on the Horizon

Cisco is elevating the value of IT Ops in the digital enterprise. Join us at the Gartner IT Operations Solutions & Strategies Summit, May 8-10 in Orlando, to find out how.

March 21, 2017

DIGITAL AND SOCIAL

Save the Date for DevNet Create

Please meet DevNet Create, held in San Francisco, CA, May 23-24, an industry-led two-day conference that is built to dive deep into the blurred lines between infrastructure and applications. Through two session tracks, networking, keynotes, workshops, mini-hacks and learning labs, the conference offers top notch content combined with hands-on learning, to break down the barriers between infrastructure and applications.

March 15, 2017

COLLABORATION

“Scandifornian” Design at SXSW: Q&A with Torkel Mellingen

Recently, at the Cisco Spark Haus at SXSW, we addressed several questions, including: What are the important workplace trends? What is “Scandifornian” design, and how does it make the design language at Cisco unique? And, why is the Cisco Spark Board design is receiving so much attention?

September 19, 2016

INSIDE CISCO IT

End-User Feedback Captured by Cisco InTouch Helps Improve IT Services

Cisco IT leaders recognized in early 2013 that employees were having amazing interactions with the devices and software they were using outside of work. Technologies like the iPhone, the iPad, and Gmail were rapidly becoming integral to their lives. Meanwhile, the tools and technologies that they used for work were not providing the same experience—and […]

January 8, 2016

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Shared Goals and Accountability

When we talk about user experience (UX), we raise the importance of better UX design and a better user interface, along with the ability for us to make UX pervasive. What we’re really trying to establish, the bottom line, is a cultural change as to how we approach these priorities. How can we make pervasive UX part of […]

November 19, 2015

COLLABORATION

The User Experience

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. In the last post in this series, Rowan wrote about revolutionizing enterprise communications through the cloud to deliver amazing experiences. I am glad that Rowan mentioned experience, because that happens […]

October 19, 2015

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playbook is all about. How do we know the impact our services are having […]

September 3, 2015

SP360: SERVICE PROVIDER

Point of View: Optimisation, Monetisation and Customer Privacy

Guest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep track of data usage, yet in […]

August 28, 2015

INSIDE CISCO IT

Cisco IT’s User Experience Playbook: Content, Search, and Collaboration

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again.