When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things we heard to adjust the experience. We established several “listening posts” – ways for us to get feedback. Analytics and metrics were one way. Another way was a feedback capability right within the application. We encouraged our users to use the feedback feature to report problems, but to also make feature requests or generally tell us what they think.
Within a few weeks of launch, we already started to see some trends in the feedback we were receiving. The number one requested feature that we got – by a long shot – was the ability to leave a 1-1 room. For the engineering team, this was an unexpected request. Why do users want to leave a 1-1 room? After all, if a 1-1 room has no activity, it will downwards in the room list and you won’t see it anymore. So, what is the issue? Read More »
Tags: agility, Android, Cisco, collaboration, IOS, Project Squared, user experience
Many network engineers recall the iOS7 update on September 18, 2013 as one of the most historic download days of their network’s history. All the more reason for us in the wireless world who anxiously anticipated the September 17 release of iOS8.
We asked a few of our customers to monitor the effect of the software release on their networks and the results for the first two days are in. Those in the education and healthcare space in particular are filled with early adopters of WiFi technology and devices, and eager to get their hands on the latest updates.
Joe Rogers, Associate Network Director at the University of South Florida shared this picture with us from 1pm September 17th, showing 1 Gbps more traffic than he would normally see at this time of day:
Another customer, Greg Sawyer, Manager of Infrastructure Services, shared this picture of the iOS8 effect on his network at the UNSW Australia.
He noted that his experience handling the release this year felt smoother than last year, despite the new peak internet download of 4.65 Gbps and 21Tb downloaded for the day! Not too surprising when considering that there were 27,000 concurrent connections on the wireless network and approximately 60% of those being Apple devices.
How should organizations be considering and handling these network spikes? I sat down with Cisco technical leaders Matt MacPherson and Chris Spain (@Spain_Chris) to get some insight on the effect of big updates like iOS8 on the wireless network. Here are some of the highlights of what we discussed:
The World We Live In
The truth is, more and more services are being moved to the cloud—a cloud that will push updates to millions & in the future billions of users and devices on our networks. Read More »
Tags: #80211ac, 11ac, 8.0, 802.11, 802.11ac, 802.11n, aireOS, Akamai, Android, App, Apple, application, bandwidth, best practice, Burst, business-critical, byod, byte, cache, Cisco, cloud, control, design, device, engineer, fix, Gbps, guide, infrastructure, internet, IOS, ios8, iphone, iphone 6, iphone6, IT admin, IT administration, itunes, mbps, mixpanel, mobile, mobility, network, operation system, OS, patch, peak, pervasive, policy, protocol, protocol pack 11, release, secure, security, services, signal, TB, technology, throughput, unsw, update, USF, visibility, WAN, wi-fi, wide area network, wifi, wireless
As information consumers that depend so much on the Network or Cloud, we sometimes indulge in thinking what will happen when we really begin to feel the effects of Moore’s Law and Nielsen’s Law combined, at the edges: the amount of data and our ability to consume it (let alone stream it to the edge), is simply too much for our mind to process. We have already begun to experience this today: how much information can you consume on a daily basis from the collective of your so-called “smart” devices, your social networks or other networked services, and how much more data is left behind. Same for machines to machine: a jet engine produces terabytes of data about its performance in just a few minutes, it would be impossible to send this data to some remote computer or network and act on the engine locally. We already know Big Data is not just growing, it is exploding!
The conclusion is simple: one day we will no longer be able to cope, unless the information is consumed differently, locally. Our brain may no longer be enough, we hope to get help, Artificial Intelligence comes to the rescue, M2M takes off, but the new system must be highly decentralized in order to stay robust, or else it will crash like some kind of dystopian event from H2G2. Is it any wonder that even today, a large portion if not the majority of the world Internet traffic is in fact already P2P and the majority of the world software downloaded is Open Source P2P? Just think of BitCoin and how it captures the imagination of the best or bravest developers and investors (and how ridiculous one of those categories could be, not realizing its potential current flaw, to the supreme delight of its developers, who will undoubtedly develop the fix — but that’s the subject of another blog).
Consequently, centralized high bandwidth style compute will break down at the bleeding edge, the cloud as we know it won’t scale and a new form of computing emerges: fog computing as a direct consequence of Moore’s and Nielsen’s Laws combined. Fighting this trend equates to fighting the laws of physics, I don’t think I can say it simpler than that.
Thus the compute model has already begun to shift: we will want our Big Data, analyzed, visualized, private, secure, ready when we are, and finally we begin to realize how vital it has become: can you live without your network, data, connection, friends or social network for more than a few minutes? Hours? Days? And when you rejoin it, how does it feel? And if you can’t, are you convinced that one day you must be in control of your own persona, your personal data, or else? Granted, while we shouldn’t worry too much about a Blade Runner dystopia or the H2G2 Krikkit story in Life, the Universe of Everything, there are some interesting things one could be doing, and more than just asking, as Philip K Dick once did, do androids dream of electric sheep?
To enable this new beginning, we started in Open Source, looking to incubate a project or two, first one in Eclipse M2M, among a dozen-or-so dots we’d like to connect in the days and months to come, we call it krikkit. The possibilities afforded by this new compute model are endless. One of those could be the ability to put us back in control of our own local and personal data, not some central place, service or bot currently sold as a matter of convenience, fashion or scale. I hope with the release of these new projects, we will begin to solve that together. What better way to collaborate, than open? Perhaps this is what the Internet of Everything and data in motion should be about.
Tags: ai, Android, artificial intelligence, Big Data, BitCoin, Blade Runner, cloud, Do Androids Dream of Electric Sheep, Fog, Fog computing, H2G2, Internet of Everything, internet of things, IoE, IoT, krikkit, M2M, Moore Law, Nielsen Law, open source, p2p, privacy, security
The holiday season which began with Cyber Monday on December 2nd 2013 has just ended and analyzing the impact on mobile commerce sales and location based services unveils some very interesting trends.
Firstly, at the macro level:
- Online shopping increased in the USA in 2013 by over 16% compared to 2012.
- From a mobility perspective, almost a third of all online sales (29%) were made from Smartphones or Tablets.
Clearly there are changes in the online marketplace, but in order to examine this a little further, let’s look at a few key questions to help understand what is happening in this marketplace:
- What are the major trends?
- Is mobile commerce just a US phenomenon?
- What impact does location based services have?
- Where are the main benefits coming from analytics?
- How is privacy fitting in to all this and how is the attitude of mobile consumers evolving?
Trends 2013: Read More »
Tags: analytics, Android, Cyber Monday, ecommerce, IOS, iphone, lbs, location, location based services, location-based, mcommerce, mobile, mobile commerce, mobile consumers, mobile device, mobile traffic, mobility, NRF, online shopping, privacy, smartphone, trends, wi-fi, wifi, wireless
There’s a new force changing the way Cisco IT operates, the way we plan and develop new services, and the way we support our employees. Consumerization is showing us how to help our employees to be more productive and more satisfied – if we can learn to listen and respond. Read More »
Tags: Android, Apple iOS, Blackberry, bring your own device, byod, coc-borderless-networks, Consumerization, IOS, iPad, iphone, it-as-a-service, ITaaS, mac