To Compete in the Retail Revolution, Mobility and Analytics Are Critical
Today, mobile devices are everywhere — and vying for the attention of just about everyone. On a train, in a café, or in the park, people are gaming, connecting with...
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When Clicks Meet Bricks: the Future of the Retail Store
Today’s retailers face a hard truth: their customers have embraced digital technologies faster than they have. But I believe that retailers have an opportunity to elevate the shopping experience in...
IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....
A Retail Revolution: The Digital Generation Is Changing the Way We Work, Live, Play…
Retailers once had a pretty clear idea of who shopped where and how they did it. After all, there were not that many options available for shoppers. Consumers would see...
In Emerging and Developed Markets Alike, Banking Customers Demand IoE-Driven Services
Around the world, banking customers express similar frustrations: they believe the value they receive from their banks is declining, at a time when their trust in those banks already has...
IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often...
The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust
Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are...
Social Best Practices for Events and Conferences
Tradeshows and events are practically synonymous with the technology industry - after all our industry produces some of the largest ones in the world. Whether it’s unveiling new products or...
New Year = New #SocialRoundup Series
Happy New Year and welcome to our first #SocialRoundup. In this new blog series, we will be bringing you more highlights on our social media efforts and best practices....