October 30, 2015


No More Bankers’ Hours: Join the Live Chat

2 min read

“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any...

October 22, 2015


Digital Vortex Part 2: Key Tenets of a Digital Business Network

4 min read

Yesterday was “Back to the Future Day.” Michael J. Fox had a glimpse into his futuristic world. What if you too had the same capability? Imagine this: you’re an astronaut...

October 22, 2015


A New Model To Innovate in a Digital World

3 min read

Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business breaks down boundaries between industries and markets—think Uber—innovating within the...

October 14, 2015


Transforming the Global Landscape through the New Digital Age

2 min read

Worries about diminished GDP growth, a shrinking middle class and rising geopolitical conflicts are rampant. Many may be concerned about the direction our world is headed in, but complete disruption...

October 13, 2015


The Branch: A Retail Bank’s Secret Sauce to Success

5 min read

So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...

September 8, 2015


Determining the Value of the Virtual Shopping Experience

3 min read

We are increasingly hearing about the value of improving the shopping experience by adding virtual expertise to the store. As head of Cisco’s Retail & Hospitality practice, I frequently talk...

August 7, 2015


Espionage in the Internet Age

2 min read

If you had asked me a few years ago, I might have predicted that the rise of large scale hacking and network-based Advanced Persistent Threats (APTs) would spell the end...

August 4, 2015


Unicorns and Global Digital Disruption: Part II

4 min read

In my last blog, we talked about the current age of digital disruption and how unicorns are changing the tech landscape. What Does This Mean For You Though?...

July 23, 2015


22 Tips for New Grads and Others Early-in-Career

4 min read

As a seasoned professional (read: old guy with scars earned through experience), with a fancy title, working in a cool area, at an extraordinary company, I am asked for career...