No More Bankers’ Hours: Join the Live Chat
“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any...
Digital1
Digital Vortex Part 2: Key Tenets of a Digital Business Network
Yesterday was “Back to the Future Day.” Michael J. Fox had a glimpse into his futuristic world. What if you too had the same capability? Imagine this: you’re an astronaut...
A New Model To Innovate in a Digital World
Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business breaks down boundaries between industries and markets—think Uber—innovating within the...
Transforming the Global Landscape through the New Digital Age
Worries about diminished GDP growth, a shrinking middle class and rising geopolitical conflicts are rampant. Many may be concerned about the direction our world is headed in, but complete disruption...
The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...
Determining the Value of the Virtual Shopping Experience
We are increasingly hearing about the value of improving the shopping experience by adding virtual expertise to the store. As head of Cisco’s Retail & Hospitality practice, I frequently talk...
Espionage in the Internet Age
If you had asked me a few years ago, I might have predicted that the rise of large scale hacking and network-based Advanced Persistent Threats (APTs) would spell the end...
Unicorns and Global Digital Disruption: Part II
In my last blog, we talked about the current age of digital disruption and how unicorns are changing the tech landscape. What Does This Mean For You Though?...
22 Tips for New Grads and Others Early-in-Career
As a seasoned professional (read: old guy with scars earned through experience), with a fancy title, working in a cool area, at an extraordinary company, I am asked for career...