One of the interesting and challenging aspects of working in the Mobility space is the sheer pace at which the industry is moving. I’m fortunate to work with many Customers in EMEA to help support and shape their strategy towards Mobile technology. A great example of this has been the reaction to BYOD.
The influx of personal devices into the Enterprise caused by the BYOD trend poses numerous challenges to IT Departments. Understandably, initial reaction was to focus on network and device level Security.
Cisco responded by introducing a BYOD Solution to remove some of the burden from IT Departments and provide them with a central point for managing many aspects of the BYOD lifecycle: onboarding, device profiling, authentication, authorization, offboarding and self-service management.
When was the last time you looked at your mobile device? Minutes ago? Seconds ago? We can’t seem to live without them, and in the consumer space, new mobile services are popping up it seems faster than your Twitter feed can handle. Below are mobile consumer services trends from the latest VNI Service Adoption Forecast (2012 – 2017) – you can see Mobile SMS, Mobile Commerce, Mobile Video, and Mobile Social Networking are on the rise, as is the number of devices per consumer.
Many organizations are looking for ways to leverage this upward trend in mobility and innovative mobile services for business benefit – whether it be for increasing customer satisfaction and communicating how the general population wants to receive communication, or offering Wi-Fi so users are able to consume the mobile services they want.
Cisco has made a big investment in mobile location-based services (LBS) over the past year with the introduction of the Connected Mobile Experiences (CMX) solution. CMX enables mobile users to adopt new innovative mobile services with an added benefit of relevance. Businesses can conduct mobile commerce, send texts, extend mobile video, or integrate mobile services with social media now based on the user’s location. Read More »
Welcome back to Season 4 of Engineers Unplugged! The whiteboards are shiny and new, and the markers are fresh. We have some incredible episodes lined up for this season, featuring multiple languages, countries, and guests new and returning.
To kick off the season, we’re changing the pace a little bit, stepping away from the whiteboards, with a special episode that highlights one of the EU mission statements: actionable information from and for the community.
Community Building! Amy Lewis interviewing Fred Nix at VMworld Barcelona. (photo credit: Nick Howell)
Today’s guest is Fred Nix (@nixfred), who works with a team at EMC to onboard SEs. He takes us behind the scenes of how they do it with methods you can apply to a company of 40 or 40,000. It’s a great story, let’s roll the clip:
Thanks to Nick Howell (@that1guynick, http://datacenterdude.com) for the photo. Keep us posted with who you’d like to see on the show, and the topics you’d like to hear discussed. The hotline is open!
Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:
Episodes will publish weekly (or as close to it as we can manage)
Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
Cisco IT has had a 52% increase in devices and 16% more users
“Applications?” I hear you say. ”Why are Cisco talking about application? They’re a networking company!?” If this is what you are thinking, I’m glad you are reading this blog. As we’ve broadened to be an IT company, we in Cisco Services have been quietly building our application migration capability for the past 2 years. And with cloud, as the leading designers of cloud IaaS infrastructure, we in Cisco Services are in a unique position to help you migrate applications to the cloud, where the skillsets required are not only application migration, but a deep understanding of how to enable your applications to genuinely exploit the capabilities of your cloud infrastructure.
Which takes me to the subject for this blog, Domain 8 in the Cisco Domain TenSM framework -- Applications, following on from my Domain 7: Platform discussion the other week. In our view in Cisco Services, (business) applications are the primary reason for the existence of the data center. Applications drive so many of the decision in the other facets of the data center. And when it comes to cloud (which is my theme for this Cisco Domain Ten series), there are additional considerations related to migrating applications to the cloud. Let’s discuss some of these in this blog.