We live in a world of many clouds, clouds that are as unique as we are. Today’s IT leaders are helping organizations manage the new demands of rapidly changing business requirements and the delivery of innovative services, all due to the rise in cloud adoption.
“How the Cloud is Changing the Role of Technology Leaders” by Michael Beckley via WIRED Innovation Insights
Yet, according to a recent Wired article, the advancement of cloud computing is also redefining the roles of the CIO and the CTO. An IT leader’s job is becoming more complex as they work to navigate the influx of user-provided devices and ensure consistent performance, security and control across the infrastructure. How can IT leaders continue to offer value to their organizations through a strategic approach to cloud technologies?
There is no one-size-fits-all solution to cloud deployment. IT leaders need to become a broker of change for cloud. They must be empowered to create the right cloud strategy for business needs, support line of business requirements and meet IT demands across disparate clouds without sacrificing security or performance.
It’s hard to believe but it’s ten months since I first blogged on Cisco Domain TenSM, which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of this concise and powerful model. I’ll now collect all articles – including my most Cisco Domain Ten article around the breadth of SDN adoption challenges – into this one article as a useful summary. So forgive the brevity and please do dive into the links/URLs for more information if indeed you missed these articles first time. And if you’ve read every article and watched our VoDs, please do let me know what you thought of the series – oh, and thanks!
Going back, now, I started in December 2012, with our launch of Cisco Domain Ten, where I set the focus for my series of articles as cloud transformation. Let me summarize each article with (and for those that know me you’ll know this is a struggle ) just one sentence with the key message from each blog/domain.
Be nimble, be agile, take informed risks, and apply innovation to how you’re using data in your business. That’s the strategy of Garry Whatley, VP of IT and business services for Staples Australia, and it’s been paying off.
Whatley believes that in the online retail industry, with high volume and large amounts of data, access to that data and analytics is essential. And to get this, the retailer would have to make a considerable investment in technology.
With a strong partnership in the past, Staples consulted with Cisco for expertise and implementation of a sturdy IT foundation. Together, they chose to implement the Intel® Xeon® processor-based Cisco® Unified Computing System™ and the Cisco Business Warehouse Accelerator to deliver the most effective technologies to achieve its vision.
Upon implementation, Staples began its mission to gain a strategic advantage. Regular automated reporting now allows for visibility around performance levels, and inventory management is much simpler and more efficient with data transparency.
The investment has allowed Staples Australia to become more agile and respond to the insight they receive. In addition, customer service is progressing and inventory holding has been decreasing. And there’s more to come. Staples will be integrating more functionality into its business operations, allowing for automation and breakdown reporting of sales, trends, and customer actions.
Operational process and governance, as I discussed last month, is “Domain 10” in the Cisco Domain Ten(SM) model for data center transformation. It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice!
Domain Ten: Process and Governance aka Operations Management
Last time, I discussed some of the “Process and Governance” questions that may- indeed should – be on your mind when planning data center changes. While you may think of Cisco Services as primarily an architecture and design specialist organization, I hope my Cisco Domain Ten blogs series has shown you we can help you with a lot more than infrastructure design.
In fact, recently, we revised our data center operations management services that we offer to help customers like you accelerate operational success with the new technologies and solutions that they are deploying. We’ve consolidated the best of our service provider and enterprise operations management service offerings, including ITIL focus, together with our internal experience in running “Cisco on Cisco” – resulting in what we now call Cisco Data Center Services for Operations Enablement, illustrated below.
Having been part of the team who developed the Cisco Cloud Enablement Services, our professional services to help customers enable and adopt cloud computing, I was absolutely delighted watching the CiscoLive! keynote yesterday to hear Padmasree Warrior announce the results of the March 2013 IDC market research study that showed Cisco come out on top for cloud professional services [Source: “2013 U.S. Professional Services Opportunities Related to Cloud Services”, IDC Doc # 239862, March 2013].
In this survey, as the chart below shows (reproduced with the kind permission of IDC), respondents indicated that Cisco professional services were used most often across all of the three cloud categories that IDC measured: cloud applications, cloud application platforms, and cloud infrastructure. Ahead of Accenture, Microsoft, IBM, Oracle/Sun, HP and others.