Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry. Within the Cisco booth, we demonstrated a series of solutions that enable digital and physical
My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will
Our latest episode is out! This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration. Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable
Your smart sprinkler system is happily pumping water to your lawn in highly efficient sprays that are “aware” of the soil, the climate, the weather, the time of day, and even whether or not your kids are playing in the backyard on a Saturday.
In part two of this three-part series detailing the “Evolution of Immersive Video in the Retail Bank Branch,” I looked at Cisco’s Remote Expert Solution more in-depth and discussed how the solution’s contact center enables virtual face-to-face
One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada’s leading communities are taking a pro-active role and are
In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate online
