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Anil Verma

Product Manager

Contact Center

Anil is a veteran of the communications industry and is the Product Manager for the Recording and Workforce Optimization/Workforce Management components of Cisco's Contact Center portfolio.

Anil joined Cisco in 1999 as part of the ActiveVoice acquisition, shortly after the formation of Cisco's Enterprise Communications Business Unit.

During his career at Cisco, he has worked on various Unified Communications and Customer Applications as an Engineering Development Manager and Product Manager.

Articles

December 22, 2016

2

COLLABORATION

Recording the Changing Face of Customer Journeys

Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement to capture and analyze customer interactions for quality, training, satisfaction rates, and such. Businesses need a way to capture video interactions and derive value from deeper analytics.