I consider myself an experienced traveler and the nature of my job requires me to remain connected wherever I go. As a road warrior, I not only rely on my mobile devices to keep me connected with my team, but to get valuable information and services. These services include real-time travel updates, navigation, translation, dining recommendations, and streaming entertainment. As a hotel guest, the same relevant information and services can also be delivered directly to my mobile device. In fact, according to Forrester Research 90% of hotel guests say Wi-Fi is among their top sought hotel amenities. To support this growing demand, many hotels have cobbled together disparate systems. However, delivering a truly engaging experience requires a new approach and more innovative hotels are thinking beyond basic connectivity to engaging with their guests through a personalized mobile experience.
A CMX Partner Ecosystem Blog
Ecosystem partners are an important adjunct to Cisco Connected Mobile Experience (CMX). They augment the analytic and customer engagement capabilities of the solution with innovative business outcomes. This blog is one in a series that highlights our CMX Ecosystem Partners. Today—Nevotek.
Nevotek integrates IP voice, data, and video into a robust suite of solutions that help companies make the most of their IP assets. Nevotek’s V/IP Connect hospitality solution is focused on enhancing guest experience and has been compatible with Cisco IP phones and Unified Communications Manager for more than fifteen years. Over the last year, this partnership has extended to Cisco Connected Mobile Experiences (CMX). Working with CMX, Nevotek’s V/IP Connect Solution provides the opportunity to offer more personalized location based services to hotel guests.
V/IP Connect is a boon for hotel operators. Not only can they Read More »
Cisco Mobility Express Solution and Cisco Connected Mobile Experiences Bring Enterprise Class Solutions to Small/Medium Hospitality
In the highly competitive hospitality industry, seamless, consistent and fast Wi-Fi connections and analytics can greatly influence revenue and guest satisfaction. With the Cisco Mobility Express Solution— an enterprise class Wi-Fi in a simple, affordable solution designed for small to medium deployments— combined with the Cisco Connected Mobile Experiences (CMX) Cisco’s location-based solution, everyone can have a five-star experience.
- Guests aren’t the only ones who need reliable Wi-Fi to keep business moving forward. Mobility Express Solutions can help keep everyone connected, your guests and staff included, on a single combined network.
- Or easily partition a secure guest Wi-Fi network for guests and visitors to use.
- Operating a smaller hotel doesn’t equal small Wi-Fi options. Cisco’s Mobility Express provides enterprise class wireless solutions for small and medium-deployments.
- No dedicated IT staff? No problem! Mobility Express Solutions can be deployed within five minutes – all backed with Cisco innovation.
- No need to watch the clock. In just ten minutes, Mobility Express Solutions can provide fast and secure Wi-Fi with Cisco-backed connectivity.
- Real-time information on your hotel’s most popular locations can greatly influence your bottom line. Whether it’s a point-of-sale system at the front desk, restaurant or gift shop, Cisco Connected Mobile Experiences analytics puts that information at your fingertips.
- Want to optimize customer engagement? Connect with them where they connect with your network using Cisco’s Connected Mobile Experiences analytics.
From cozy bed and breakfasts to mid-size business-focused hotels, Cisco Mobility Express and Cisco Connected Mobile Experiences solutions provide the insights and analytics operators need to revitalize and personalize guest engagement and business objectives.
Fighting “Friction” in the Check-Out Line and Beyond
You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, which entails more waiting in line at the front desk to get the key, before discovering that the key doesn’t work. When you finally get in the room, it’s set way hotter than your preference.
OK, none of these experiences are major hardships, let alone life threatening. But taken together, along with so many other time-wasting aggravations — or business friction — they do take a toll: on energy bills, productivity, and nervous systems!
Tags: #IoE, Business Automation, confident identity, connectivity, frictionless, hospitality, InternetofEverything, location services, Manufacturing, mobility, precision location, predictive analytics, retail, sensors, Smart Devices
HITEC 2014 takes place this week in Los Angeles, where the brightest minds and hottest technology in the Hospitality industry congregate in one place, with over 300 companies displaying the latest technology solutions to the industry.
CMX is featured at the HITEC Convention in both the Cisco booth and as a part of the Hyatt keynote address.
Cisco CMX @ HITEC
Cisco’s CMX solution was on display at the Cisco Booth and also running at the event venue the Los Angeles Convention Centre.
The following screen shots show some examples of the analytics in action at the show.
This is a heat map of devices during the early part of the morning when the exhibition flow first opened, and the delegates can be seen streaming in the front entrance and then spreading out across the show floor. We can also see that over 3000 devices have already been detected at the venue.
Tags: #HITEC2014, analytics, Cisco, client, cmx, convention, count, customer, data, density, device, event, exhibition, FLOW, Guest, heat map, heatmap, hitec, hospitality, hotel, hyatt, Industry, location, location-based, loyalty, mse, solution, technology, travel, wi-fi, wireless