Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Turning Talk into Action: Bringing Voice Intelligence into Webex Meetings
Having acquired Voicea last September, we’ve been fast at work integrating their automated speech recognition engine into Webex Meetings to make your meetings as frictionless and effective as possible.
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.
Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.
The Importance of the Network in Detecting Incidents in Critical Infrastructure
As we saw in my last blog the network plays a key role in defending critical infrastructure and IoT. The devices that we are connecting drive our business, enabling us to make smarter decisions and gain greater efficiency through digitization. But how do we ensure the connected devices are acting as intended?
Cisco Webex Hardware as a Service – A Simple Way to Pay
Cisco Webex HaaS invites you to look at your device investments differently. Cisco Webex Hardware as a Service - A Simple Way to Pay
Techno-Conservation: Converging on a Modular Reference Architecture
Techno-Conservation, a new coined term that establishes an intersection between technology and conservation, is also a purpose-led action that strengthen our shared values on how we make a sustainable impact. Cisco's innovation programs, resources and technology aim to combine a multidisciplinary approach in applying technology towards solving the biggest challenges affecting our planet and all its inhabitants, by co-innovating and creating an effective technology that protects our ecosystems and species.
The Life Changing Potential of Artificial Intelligence
The discourse about AI is too often focused on the negatives. Did you know Australians are already getting essential medicines delivered directly to their doorstep via these amazing machines?
11 Rules of Innovation from Cisco CX’s Chief Architect
Discover 11 guiding principles Cisco CX's Chief Architect uses to drive innovation and digital transformation for some of the world’s largest companies.