artificial intelligence

June 3, 2019

COLLABORATION

The Future of Collaboration: Real-Time Artificial Intelligence Insights at Your Fingertips

With the acquisition of Accompany in 2018, Cisco became the proud owner of an AI-driven database filled with insights and profiles for millions of people and companies. These profiles...

May 30, 2019

COLLABORATION

Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

May 23, 2019

COLLABORATION

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

April 26, 2019

CLOUD

Wrapping Our Minds Around AIOps

What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are...

April 18, 2019

PARTNER

Marketing Enablement has a New Face

Meg is the Marketing Enablement Guru for Cisco Global Partner Marketing. She is a chatbot who's set to bring all the latest news and updates directly to you. Learn how to subscribe!

April 10, 2019

HIGH TECH POLICY

EU launches guidelines on ethical and trustworthy Artificial Intelligence

The launch of guidelines from the European Commission’s Expert Group on Artificial Intelligence (AI) is an important step towards creating AI technologies that people and businesses can trust.

April 10, 2019

CLOUD

Consistent AI: The Journey Together

The Kubeflow project has made a tremendous progress, and it is awesome to be recognized as Google Cloud Technology Partner of the Year in the Container category for a second year.

March 20, 2019

EXECUTIVE PLATFORM

Cognitive Collaboration: The Future is Here

Cognitive collaboration will become the foundation to deliver massively personalized experiences and will transform how we work.

March 14, 2019

DATA CENTER

Overcoming Unpredictable AI Data Pipelines

Data pipelines constantly change to accommodate new data sources. Unclear requirements and a dynamic environment are actually essential to development of artificial intelligence and machine learning for a competitive advantage.