The Future of Collaboration: Real-Time Artificial Intelligence Insights at Your Fingertips
With the acquisition of Accompany in 2018, Cisco became the proud owner of an AI-driven database filled with insights and profiles for millions of people and companies. These profiles...
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
Wrapping Our Minds Around AIOps
What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are...
Marketing Enablement has a New Face
Meg is the Marketing Enablement Guru for Cisco Global Partner Marketing. She is a chatbot who's set to bring all the latest news and updates directly to you. Learn how to subscribe!
EU launches guidelines on ethical and trustworthy Artificial Intelligence
The launch of guidelines from the European Commission’s Expert Group on Artificial Intelligence (AI) is an important step towards creating AI technologies that people and businesses can trust.
Consistent AI: The Journey Together
The Kubeflow project has made a tremendous progress, and it is awesome to be recognized as Google Cloud Technology Partner of the Year in the Container category for a second year.
Cognitive Collaboration: The Future is Here
Cognitive collaboration will become the foundation to deliver massively personalized experiences and will transform how we work.