artificial intelligence

With the acquisition of Accompany in 2018, Cisco became the proud owner of an AI-driven database filled with insights and profiles for millions of people and companies. These profiles...

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are...

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The launch of guidelines from the European Commission’s Expert Group on Artificial Intelligence (AI) is an important step towards creating AI technologies that people and businesses can trust.

The Kubeflow project has made a tremendous progress, and it is awesome to be recognized as Google Cloud Technology Partner of the Year in the Container category for a second year.

Cognitive collaboration will become the foundation to deliver massively personalized experiences and will transform how we work.

Data pipelines constantly change to accommodate new data sources. Unclear requirements and a dynamic environment are actually essential to development of artificial intelligence and machine learning for a competitive advantage.