Curt Hill

4 min read

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]

2 min read

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus […]

3 min read

This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and […]

2 min read

Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are...

1 min read

At the core of our company’s values is a simple concept: make Cisco customers successful.

4 min read

In this month’s We’re Listening blog post, I have a number of updates on Cisco’s progress to improve software quality, and how we’re using your feedback to make improvements that will most impact your experience buying and using Cisco software. As part of my leadership responsibilities for customer and partner experience, I have the opportunity to work with the […]

2 min read

Over the past few months, the We’re Listening blog has brought you ongoing news about updates to our RMA processes, and the improvements keep on coming. I’ve asked...

1 min read

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]

4 min read

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]

1 min read

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the impact our […]

2 min read

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the […]

1 min read

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. […]

3 min read

In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution. Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away […]

1 min read

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently […]

2 min read

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement […]

2 min read

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused...

1 min read

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience. We continue […]

2 min read

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.  by Guest […]

3 min read

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review […]

1 min read

In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience.  Sheila is Cisco’s Senior Vice President...

2 min read

In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is...

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience. We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want […]

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by...

1 min read

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements to services accessibility. Imagine you’re in the back seat of a taxi—the driver is in complete control.  You […]

3 min read

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of...

1 min read

The“We’re Listening” blog series continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve your experience doing business with us.  In this installment, we’re joined by Steve Young, Director of Service Delivery Transformation efforts for the Technical Assistance Center (TAC).  Steve discusses customer feedback to the TAC, […]