Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site
In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]
The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal
Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team. Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field. His key areas of focus […]
The We’re Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experien …
This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and […]
The We’re Listening Blog Series: Taking Action – The Power of Mobile
Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are...
The We’re Listening Blog Series: Transforming the Partner Experience with Cisco
The "We're Listening" blog series has always focused on what Cisco is hearing from both our customers and partners, and the improvements we're making to the customer and partner experience. However,...
The We’re Listening Blog Series: Software Quality – We Heard You!
In this month’s We’re Listening blog post, I have a number of updates on Cisco’s progress to improve software quality, and how we’re using your feedback to make improvements that will most impact your experience buying and using Cisco software. As part of my leadership responsibilities for customer and partner experience, I have the opportunity to work with the […]
The We’re Listening Blog Series: 3 Way RMA Process Speeds Up Service Contract Updates
Over the past few months, the We’re Listening blog has brought you ongoing news about updates to our RMA processes, and the improvements keep on coming. I’ve asked...
Summary: The We’re Listening Blog: How We’re Making It Easier to Do Business With Cisco
The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]