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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

October 7, 2013

EXECUTIVE PLATFORM

How We’re Making It Easier to Do Business With Cisco

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]

September 20, 2013

PERSPECTIVES

Summary: The We’re Listening Blog: What Are We Doing About the #1 Task on Cisco.com?

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the impact our […]

September 12, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: What Are We Doing About the #1 Task on Cisco.com?

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the […]

July 31, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Learning from our Customers at Cisco Live

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. […]

July 25, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Smart Licensing Gets a Great Reception at Cisco Live

In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution. Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away […]

July 24, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently […]

July 24, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Learning from our Customers at Cisco Live

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement […]

July 16, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused...

June 11, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience. We continue […]