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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

May 1, 2013

9

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …

3 min read

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review […]

April 19, 2013

6

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Investing in Reliability and Speed

1 min read

In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience.  Sheila is Cisco’s Senior Vice President...

April 4, 2013

3

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center

2 min read

In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is...

February 18, 2013

1

PERSPECTIVES

Summary: The We’re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Managem …

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience. We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want […]

February 8, 2013

8

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Management

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by...

December 19, 2012

PERSPECTIVES

Summary: The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management

1 min read

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements to services accessibility. Imagine you’re in the back seat of a taxi—the driver is in complete control.  You […]

December 11, 2012

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management

3 min read

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of...

November 15, 2012

PERSPECTIVES

Summary: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing

1 min read

The“We’re Listening” blog series continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve your experience doing business with us.  In this installment, we’re joined by Steve Young, Director of Service Delivery Transformation efforts for the Technical Assistance Center (TAC).  Steve discusses customer feedback to the TAC, […]