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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

March 7, 2018

PERSPECTIVES

The Trends Are In: Cisco’s 2018 Cybersecurity Report

Cisco's 2018 Annual Cybersecurity Report provides insights on the latest security trends and threats. From integrated solutions to data protection and privacy, we're with you every step of the way.

January 22, 2018

PERSPECTIVES

Commitment to Cisco Customers Means Taking Data Privacy Seriously

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, business leaders and governments around the globe must dive deep […]

December 6, 2017

PERSPECTIVES

We’re Listening Blog: Road Trip to a Better Customer Experience

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]

September 20, 2017

PERSPECTIVES

Cisco Services Surveys: From Good to Great

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely deliver poor quality insights. […]

August 31, 2017

PERSPECTIVES

Data Protection – Cisco’s Unseen Support System that Propels Your Business Forward

One million devices are added to the Internet every hour, meaning the volume of data exchanged increases exponentially by the second. As customers determine how to employ modern, intelligent networking...

August 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...

June 22, 2017

PERSPECTIVES

We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

May 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016

PERSPECTIVES

The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....