One of the many great attributes of Connected Mobile Experiences (CMX ) is that it offers a rich location analytics solution. With advanced capabilities like Path Analysis and Correlation, zone-based reporting relies on a minimum of three or more access points which seamlessly detect and report the received signal strength (RSSI) of a client. In simplistic terms we can say that CMX triangulates the location of a client.
Unfortunately (and realistically) not all venues are equipped with 3 APs. Many of our customers, have a large number of satellite offices . Imagine a popular coffee chains or even well known financial institution, who have small branch offices or stores spread across the country. They too need insights into their customer’s behavior, even if they don’t have multiple AP’s
To address the needs of businesses with smaller sites and wireless deployments not designed for location accuracy, we’ve developed Quick Look Analytics, which provides priceless customer insights for businesses like those very coffee shops and financial institutions, earlier mentioned.
There are numerous facets of Quick Look Analytics, here are a few of my favorites:
- The Banner visually shares how effectively the business is performing and reaching targets. It provides, if you will, a sort of Key Performance Indicators.
- Key Insights provides a clear look into business peak hours, days, weeks, and months.
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Tags: Cisco Cloud Services, Cisco Mobility, cmx, connected mobile experiences, mobility services engine, mse, Quick Look Analytics
Reducing costs remains amongst the top reasons why organizations use public cloud services. However, when calculating the costs of public cloud services organizations need to look well beyond the license fees and billed costs.
With Cisco Cloud Consumption Services, we have worked with numerous customers to discover their public cloud usage and analyze cloud spend. At Cisco Live Milan, taking place January 26-30, we are sharing public cloud spending trends with our customers. We have found that the hidden or soft costs of public cloud services can be four to eight times higher than visible costs. These soft costs fall in three areas and include business risk, network and security costs, as well as cloud operations and integration.
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Tags: Cisco Cloud Services, Cloud Consumption, Cloud Costs, Cloud Management, cloud risks, Cloud Spend, Public Cloud
As enterprise cloud use extends to public, private, and hybrid clouds, CIOs and IT leaders are realizing the need to evolve their IT business model to become enterprise cloud service brokerage (CSBs).
Cisco’s Scott Clark recently discussed the value of this new business approach for IT and highlighted that by adopting this approach IT can “provide the right private, hybrid or public cloud service, at the right time, and at the right cost.”
Most organizations are lagging behind in overhaul their business model and evolve into a CSB. Ovum came out with a report citing that only 50% of organizations participating had a cloud strategy in place and “only one-third or less of respondents said they have [cloud] governance, integration, or compliance strategies.” Read More »
Tags: Cisco Cloud Services, cloud, Cloud Consumption, Cloud Management, cloud service brokers, cloud services, Hybrid Cloud
Shadow IT is estimated to be 20-40 percent beyond the traditional IT budget. The ease by which organizations can purchase apps and services from cloud service providers (CSP) contributes significantly to this spending. This is an eye-catching number worthy of investigation—not only to identify and reduce costs, but to discover business risks. So, it is no surprise that CIOs and CFOs have started projects to identify and monitor unknown CSPs.
I often get questions from customers asking if it is possible for IT to monitor cloud service usage and discover shadow IT using existing technologies, and what the pros and cons would be.
The first CSP monitoring approach I am asked about is the use of secure web gateways. A gateway captures and categorizes incoming web traffic and blocks malicious malware. The benefit of this approach is that the gateways are typically already in place. However, there are several limitations in relying exclusively on this approach. Gateways cannot differentiate between a traditional website and a CSP which might be housing business data. They also have no way of discerning whether a given CSP poses a compliance or business risk. Most importantly, to use gateways to track CSPs, IT would need to create and maintain a database of thousands of CSPs, and create a risk profile for each CSP in order to truly understand the specific service being consumed.
The second approach I get asked about is whether organizations can use NetFlow traffic to monitor CSPs. Many customers feel that they can build scripts in a short amount of time to capture usage. Simply answered, yes this can be done. But organizations would face a similar challenge as if they were using web gateways. To capture CSP traffic using NetFlow, IT would need to develop scripts to capture every CSP (numbering in the tens of thousands). Then identify how each CSP is being used, the risk profile of the CSP to an organization, and how much the CSP costs to project overall spend. This is just the beginning. An IT department would then need to build reporting capabilities to access the information as well as continually maintain the database; and apply resources to this undertaking on a monthly basis to ensure the database was current.
The good news, Cisco has done this work for our customers! We have developed Cloud Consumption Services to help organizations identify and reduce shadow IT. Using collection tools in the network, we can discover what cloud services are being used by employees across an entire organization. Cloud Consumption includes a rich database of CSPs and can help customers identify the risk profile of each CSP being accessed, and identify an organization’s overall cloud spend.
Cisco has helped many IT organizations discover their shadow IT. For example, we worked with a large public sector customer in North America who was struggling to embrace the cloud, but were concerned about business risks. Employees were pushing for cloud services to improve productivity when 90% of Internet traffic was blocked by the organization’s policy. Despite these restrictions, 220 cloud providers were being used already and less than 1% were authorized by IT. Leveraging Cloud Consumption Services, the customer was not only able to manage risk, but also authorize future cloud services based on employee needs in a controlled manner.
It is a good practice for every IT organization to understand how employees are using cloud services and monitor usage on an on-going basis. I encourage our customers to determine which approach would work best for their organization; otherwise they may face unknown business risks and costs.
To learn more about avoiding the pitfalls of shadow IT and how you manage cloud services, please register to attend an upcoming webinar on Dec 11, 2014 at 9:00 a.m. PT.
Tags: Cisco Cloud Services, cloud, cloud concerns, Cloud Consumption, Cloud Management, cloud security, cloud services, data security, security, Shadow IT
Do any web search on the inhibitors of moving to cloud and you’ll find a primary challenge rises to the top—business risk. The benefits of cloud often outweigh risks, which is why more and more business information is being shared in the cloud. In fact, 50% of Global 1,000 companies will have customer data stored in the public cloud by 2016 according to Gartner.
The rapid transition of critical data into the cloud and the use of SaaS for business processes mean that organizations need to have a solid approach to manage the business risks of cloud. We have worked closely with customers and Cisco’s own IT department to identify some initial steps that organizations can put in place to mitigate the risks of cloud services with IT governance.
Revise how your company data classification system applies to cloud services.
Businesses typically have already established a tiered classification system including private, confidential, public, etc. This system needs to be revised to detail what and how information should be shared in the cloud. These policies also need to take into account any regulatory or compliance requirements.
Communicate an employee policy specific to cloud service usage.
Recently, I was speaking with a large healthcare provider about what policies they had that outlined what employees could share in the cloud. The customer’s IT group believed that a general company code of conduct safeguarded them. However, as the conversation progressed they realized that their current policies were not explicit as to how this applied to cloud.
Employee policies need to clearly outline what can and cannot be shared with approved corporate cloud vendors. For example, even though a vendor like Salesforce.com or Box.com might be approved, an organization may not want certain confidential information to be shared with an outside vendor. Additionally, these policies also need to address personal use of cloud services (file sharing services, for-free email accounts, etc.). These policies need to be periodically communicated to employees as well as how their actions might be monitored to ensure compliance.
Discover and determine the risk profile of shadow IT.
According to a recent Forrester study, 43 percent of respondents believed shadow IT practices were major threats to their respective organizations. It is critical to discover and classify the services being used that have not been approved by IT. Once identified, there are typically three approaches to handling the risks of shadow IT.
1) Assess and onboard critical cloud applications.
2) Block risky cloud applications with secure web gateways or data loss prevention solutions.
3) Monitor applications and as-a-service usage with alerts for unusual activity.
Establish a data security assessment process for new cloud services.
A vital way to ensure that business data is kept safe is to have a thorough risk assessment process as cloud vendors and services are brought on-board. This process should take into account the following five elements:
- Initiation – Establish what elements of your business a vendor will be involved in and what data will be shared with the vendor. Will they handle confidential/private information or only public data?
- Data encryption and integration – Test the encryption of data as it passes from the organization to the vendor as well as how the data will be stored at the vendor’s data center. Understand how a vendor would integrate with your systems (creating single sign-on, pull corporate data, etc.).
- Vendor data security policies – Can the vendor uphold the policies for protecting your corporate data based on the classification system defined above, and do so the same way or better than your IT department would? Evaluate the vendor’s disaster recovery plan, compliance and regulatory processes, and identity and access controls.
- Vendor stability and proprietary policies – According to Gartner, 1 out of 4 cloud service providers will be out of business in two years. This is largely due to financial instability or acquisitions. Businesses need to ensure that vendors they choose to work with are financially stable. Find out how the vendor would handle your data in the event of a business closure or acquisition. Additionally, do they use a proprietary technology approach that might lock you into using them? Insist that vendors use an open source approach that would help you transition to a new vendor if an SLA was not met or if the vendor was acquired or went out of business.
- Ongoing vendor monitoring – Establish a process to regularly review vendors (annually for those dealing with business critical processes, less regularly for those with less impact).
These are some initial steps to managing the business risks of cloud. However, businesses that are looking to reap the benefits of cloud and avoid risk must put in place a lifecycle approach to manage cloud services.
We recently introduced Cloud Consumption Optimization, an annual subscription service that helps customers govern their cloud adoption from end-to-end and continually monitor cloud use. Learn more about how we can help you govern cloud and manage cloud risks at http://www.cisco.com/go/cloudconsumption
Tags: Cisco Cloud Services, cloud, services