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Cisco Support Community Wins Stevie Award for Innovation in Customer Service

March 5, 2013 at 8:18 am PST

a2The Stevie Awards for Sales & Customer Service are part of an international competition designed to recognize excellence in disciplines that are crucial for business success. Organizations of all sizes from all over the world altogether entered over 1,100 entries for this year’s competition. Recently, winners of the 7th Annual Stevie Awards were unveiled at a gala ceremony held in Las Vegas, NV.

Among the lucky champions was the Cisco Support Community (CSC), which was awarded within the “Innovation in Customer Service – Computer Services & Software” category for its innovative web platforms and customer service offerings. Known for its creativity and high business impact, the community strives to leverage its software-enabled community capabilities, social media, mobile technology and open APIs to redefine the future of services. Their efforts have not only resulted in over $200 million a year in cost savings for Cisco through case deflection but also accelerated design and architecture with key partners.

Congratulations to the team and all 2013 Stevie Award winners for their commendable achievements!

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Cisco Sponsors DoGooder Awards to Recognize Videos that Inspire Social Change

March 5, 2013 at 7:00 am PST

Today, many people and organizations use video to create real impact for social causes.

Meanwhile, the prevalence of video in our everyday lives is growing by the minute. A February 2013 report by Cisco indicates that video accounted for more than half of all mobile traffic for the first time in 2012. It is expected to account for two-thirds by 2017.

We are holding the potential to change the world in the palms of our hands.

To recognize those who are taking advantage of the power video has to multiply impact on people, communities, and the planet, Cisco Corporate Social Responsibility (CSR) is supporting the 2013 DoGooder Video Awards.

Read More »

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“The Network:” Cisco’s Technology Newsroom Garners Industry Awards

February 27, 2013 at 6:36 pm PST

Yesterday, “The Network: Cisco’s Technology News Site” was honored by Ragan PR Daily as “Best Online Newsroom.”  (Great .gif of Sandra Bullock on this page as well, by the way!)

And, last month, we received the Grand Prize from Bulldog Reporter 2012 Bulldog Digital/Social PR Awards for “The Network.”  I also talked to Richard Carufel, Editor of the Daily ‘Dog about “The Network” and offered some thoughts for our approach to brand journalism, online newsrooms and offering value to your audience.

Certainly, recognition is extremely nice and we all want some form of this in our lives. The Social Media Communications team at Cisco* is  honored and humbled by these awards and add them to a handful of other great honors over the past few years.

First, thank you, Ragan PR Daily. Thank you, Bulldog Reporter. Thank you, American Business Awards (The Stevie). Thank you, PR News People Awards. But, mostly, thank you, audience.

Why did we get these awards?  In a word: innovation.

Let me count the ways that (imho) we innovate on “The Network” and are continuing to innovate:

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2012 Cisco Learning Partner Awards Showcase the Best of the Best

This week, Cisco unveiled the winners of its 2012 Learning Partner Awards at its Global Learning Partner Conference in Cancun, Mexico.

Cisco Learning Partners help Cisco prepare partners to meet their customers’ technology needs by providing technical and business-readiness authorized training and enablement. Cisco Learning Partners provide the advanced technical, certification, and product training to individuals that enable Cisco partners and customers to deploy technology and business solutions with greater confidence and increase the overall productivity and profitability of their businesses. Cisco authorized training provides a solid foundation of skills and resources to enable channel partners to design, implement, and manage the latest converging technologies.

The Cisco Learning Partner Awards recognize exemplary Learning Partners who demonstrate best-in-class business practices. These winners also  serve as a model to the industry. Criteria include:

  • Collaboration with Cisco and other Learning Partners
  • Developing innovative new programs to enhance the student experience
  • Acceleration of positive growth
  • Delivering the highest quality training and enablement for the channel

Award winners in various categories are below.  Read More »

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And the Grand Prize for the 2012 Bulldog Digital/Social Communications Campaign Award Goes To…

January 15, 2013 at 2:30 pm PST

Layout 1Today, Bulldog Reporter revealed seventy winners of the 2012 Bulldog Digital/Social PR Awards for Outstanding Achievement by Agencies and Individuals in PR and Corporate Communications. The Bulldog Reporter, which publishes the online trade journal Daily ‘Dog, is the PR/communication industry’s largest circulation industry and is known to communicate news on professional development events as well as other related materials.

I’m proud to announce to you that Cisco Systems’ entry titled “Cisco’s the Network” was recognized as the Grand Prize winner of the “Best Use of Digital/Social in a Communications Campaign” category. Read More »

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