unified communications

February 11, 2017


Trusted Options for Avaya Customers

Avaya’s recent announcements have put a lot of people into the decision process. Making a major business technology purchase isn’t something you can take lightly. To figure out who you trust with your unified communications and customer care, asking a lot of questions will get you the answers you need.

February 10, 2017


Cisco Collaboration a Leader in 5 Gartner Magic Quadrant Reports

Cisco is positioned as a leader in all five Gartner Magic Quadrants in which Cisco Collaboration participated over the last year, which confirms both the strength of our portfolio and our vision for the future.

January 13, 2017


Switching UC & Contact Center Providers Can Be a Relief

In Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance costs rise? What about new capabilities and innovation? If you're responsible for your company's customer care or unified communications (UC) solutions, these questions can keep you up at night. But there's good news. Many businesses have successfully changed contact-center and UC vendors.

October 25, 2016


#CiscoChampion Radio, S3|Ep. 27: Cisco Unified Border Element (CUBE)

#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re discussing Cisco Unified Border Element (CUBE). Get the Podcast Listen to this episode Download this episode (right-click on the episode’s download button) View this episode in iTunes Cisco Guest John Vickroy, Product Manager Cisco Champion Hosts Enda Cahill (@endacahill10), Technical Director Moderator Kim Austin (@ciscokima)

August 3, 2016


Catching the Second Wave: What Is SoCoMo?

SoCoMo platforms provide the software to integrate current business systems with new capabilities, all via a single cloud service. Vendors who choose to not invest in SoCoMo platforms risk being marginalized. On the other hand, companies that integrate their current UC offerings and new SoCoMo platforms will generate further value.

August 1, 2016


The Data behind Dots: Cisco UC Scores Highest in Gartner Critical Capabilities Report

Gartner's 2016 Critical Capabilities for Unified Communications report digs deeper into the vendors represented in the Gartner UC Magic Quadrant. Cisco received the highest scores across all the use cases Gartner defines as critical for unified communications. In Gartner’s words, it’s “intended to help organizations define their requirements and select specific products that match their needs.”

July 29, 2016


Diversity of Deployment Models for Unified Communications

Businesses understand that not only do customers expect flawless connectivity, so do employees. Unified communications has taken hold, setting expectations for integrated services from telephony to messaging and mobility. Recently, Cisco commissioned Forrester Consulting to explore the deployment of UC technologies among small and medium-sized businesses (SMBs).