Switching UC & Contact Center Providers Can Be a Relief
In Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance costs rise? What about new capabilities and innovation? If you're responsible for your company's customer care or unified communications (UC) solutions, these questions can keep you up at night. But there's good news. Many businesses have successfully changed contact-center and UC vendors.