UC

August 31, 2017

COLLABORATION

Keep Your UC Investments Fresh for the New Digital Workplace

Cisco Collaboration Systems Releases are integrated, designed, and tested to deliver superior experience. Release 12.0 features enhanced mobile experience, stronger security and compliance, improved IPv6 support, updated Cisco Spark Hybrid Services, and simplified administration.

January 27, 2017

COLLABORATION

Simplify Collaboration Purchasing with Cisco Spark Flex Plan Subscription

With our Cisco Collaboration solutions, we want to help you drive productivity, help teams be more effective, and enhance the value of meetings. But one very important aspect of a successful product is making it easy to buy. Cisco Spark Flex Plan is a first-of-its-kind purchasing model. It offers both premises and cloud-based meeting, messaging, and call capabilities in a single subscription that includes technical support services.

January 13, 2017

COLLABORATION

Switching UC & Contact Center Providers Can Be a Relief

In Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance costs rise? What about new capabilities and innovation? If you're responsible for your company's customer care or unified communications (UC) solutions, these questions can keep you up at night. But there's good news. Many businesses have successfully changed contact-center and UC vendors.

October 3, 2016

COLLABORATION

Don’t Let Cool New Features Distract from Massive Disruption

If we saw ourselves as a leading on-premises UC system manufacturer, I’m not sure we would have ever introduced Spark at all. We’d be very wary of upsetting the applecart. Instead, we see ourselves as a collaboration business. Every day we come in thinking about how we can create the right collaboration tools, rather than thinking about just a better phone or the ultimate video conferencing system.

April 25, 2016

INSIDE CISCO IT

Smart Spaces Drives Innovation and Creates New User Experiences

With the Cisco Smart Spaces solution, we’re forging new ground in the workplace and in the industry. Smart Spaces transforms the way we interact with our workspaces. It changes how...

August 17, 2015

COLLABORATION

Cisco Named as a Leader in Gartner’s Magic Quadrant for Unified Communications 2015

Cisco Unified Communications Delivers a Full Experience As I read the latest Gartner Magic Quadrant for Unified Communications by Bern Elliot and Steve Blood, August 10, 2015, one...

July 15, 2015

INSIDE CISCO IT

Bye-Bye Email. Hello Cisco Spark!

Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all automated system notifications). Like […]

June 24, 2015

INSIDE CISCO IT

Contact Center Technology Answers for Mobile Customer Care

Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast […]

April 22, 2015

INSIDE CISCO IT

The Internet of Everything and your Contact Center

The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, […]