We’ve worked passionately over the last few years to deliver the best collaboration products and solutions on the market. And we continue to march toward our vision to bring all communication modes together for amazing experiences on any device. This vision includes delivery on-premises, from the cloud, or a combination of both. So it is exciting to see that Gartner positioned Cisco as a leader in not one or two, but all five Gartner Magic Quadrants in which Cisco Collaboration participated over the last year. These include:

  • Unified Communications
  • Web Conferencing
  • Group Video Systems
  • Unified Communications for Midsize Enterprises, North America
  • Contact Center Infrastructure

We believe that all these results are important when you’re choosing a collaboration vendor and that these leadership placements confirm both the strength of our current portfolio and our vision for the future. Here’s more detail on both the reports and the progress we’ve made with our product in recent months. 

Unified Communications
Gartner named Cisco a leader in its Magic Quadrant for Unified Communications for the ninth consecutive year. This year, Gartner placed Cisco highest on “ability to execute” and furthest in “completeness of vision” for our unified communications offerings. According to the report, leaders have a full UC offering, strong market presence, and can demonstrate success in the field. They have a strong presence in related markets to expand their footprint in UC.

And we have had a busy year. We continued to evolve our portfolio to better meet your needs. We:

  • Expanded Cisco Spark from a business messaging app to a full cloud service with meeting, message, and calling
  • Delivered new and better experiences by integrating on-premises unified communications with Cisco Spark cloud services
  • Brought video meetings to the next level – not just through our broad range of endpoints and applications. Our acquisition of Acano improved interoperability and scale, and we continue to bring web conferencing to the next level.

Web Conferencing
Gartner recognized Cisco as a leader in the Gartner Magic Quadrant for Web Conferencing. Leaders have achieved significant market share, relative to their competitors, while demonstrating an ability to respond to customers’ needs. Leaders have robust, scalable products with a wide range of features, a large installed base, acceptable financial performance and good distribution. 

In response to customer’s needs this way, we built our video conferencing solution (formerly known as Collaboration Meeting Rooms Cloud) directly into Cisco WebEx Meeting Center. This means you can provide video conferencing to all your users with a WebEx Meeting Center subscription. Your users can join meetings from their device of choice, whether mobile phones, desktops, or meeting-room video systems, including Microsoft Skype for Business.

Group Video Systems
Here again, Gartner placed us highest on “ability to execute” and furthest for “completeness of vision” in the Gartner Magic Quadrant for Group Video Systems. Our Acano acquisition helps us expedite our vision to provide one consistent meeting experience for all attendees. It also helps us dramatically increase scale and interoperability. According to Gartner leaders demonstrate a clear vision for how the group video systems market is evolving and are capable of defining and anticipating trends such as endpoints for shared spaces, UC appliances, software infrastructure, and VaaS. 

Unified Communications for Midsize Enterprises, North America
Gartner delivered a separate UC Magic Quadrant report specifically for midsize enterprises. These customers value simplicity, ease of UC integration, affordability, and customer service. So, we are delighted that Gartner again named Cisco a leader, positioning us highest on “Ability to Execute.” Leaders in this Magic Quadrant balance the need for some customization with end users’ desire for simplicity in their licensing structures, sales demonstrations, and UC solution portfolio. 

Contact Center Infrastructure
For the fifth consecutive year, Gartner positioned Cisco highest in “ability to execute” in its Gartner Magic Quadrant for Contact Center Infrastructure. We believe our unmatched worldwide network of partners and our efforts to make customer care easier for all businesses to deploy and manage are reasons for our continued success. 

We believe all these results mean that you can feel confident with Cisco Collaboration solutions. You can deliver quality experiences that cater to your teams’ needs. You can offer people all the workloads they need to be productive. Video, messaging, telephony, conferencing, mobility, and more. And with our newest innovations around Cisco Spark and the Cisco Spark Board, we believe that all these experiences will only get better. 

To read the reports, visit our analyst reports page.

These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. These Gartner documents are available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



Patty Medberry

Senior Manager, Product Marketing

Cisco IoT