Cisco Lifecycle Advantage

May 10, 2018


Taking a Longer View

Everyone has to adjust for changes in IT. Customers must see IT as a strategic tool, and the companies that help them, like Long View Systems, have to make sure they're looking ahead.

May 4, 2018


7 Simple Ways to Unlock Sales Growth with Customer Success

Customer Success can drive growth for your sales organization. Here are 7 simple ways to help do that.

May 1, 2018


5 Customer Success Conversation Starters for the C-Suite

Educating your C-Suite about the value that Customer Success (CS) can drive for your company as a whole – along with each department -- is vital. Here are 5 ways you can start the conversation.

April 24, 2018


Fresh Ingredients to Sweeten Your Marketing Recipe

Michelle Chiantera dives into two new marketing tactics marketers need to explore to help maintain brand relevance as we navigate the increasingly dynamic marketing landscape.

April 5, 2018


Spinning Up a Lifecycle Practice

GDT always helped their customers with all things IT, but they're constantly looking for ways to do more. Learn why mastering a customer success practice was the next big step:

March 8, 2018


Keeping Pace on the Customer Lifecycle

Customer needs change quickly and Dimension Data is addressing it through Lifecycle Advantage.

February 28, 2018


How Digital Engagement Drives Customer Success for a Cisco Partner

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.

February 19, 2018


Avoid CX Disasters with These Three Digitization Strategies

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:

October 16, 2017


The Customer Success Imperative: It’s a Race Against Time

By now you’ve probably seen this statistic from SiriusDecisions: 80 percent of B2B customers say that customer experience is the most significant reason behind the decision to work with a particular provider. It’s also been reported that if a customer doesn’t see value within 90 days of purchasing a product, there’s only a 10% chance […]