Cisco CX

October 20, 2020

CUSTOMER EXPERIENCE

Software Development and Agile Can Be at Odds

CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and Agile can be at odds.

October 6, 2020

CUSTOMER EXPERIENCE

Fueling Digital Transformation in Today’s World

Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of meeting customer needs and innovating in today’s world.

September 29, 2020

CUSTOMER EXPERIENCE

Getting Back to the Human

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.

September 22, 2020

CUSTOMER EXPERIENCE

Why SOAR Is a Compelling Proposition for Your IT Security

An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.

September 16, 2020

CUSTOMER EXPERIENCE

How Leading Businesses Are Using Analytics to Enhance Their IT

Did you know operational efficiency is the top priority for IT teams today? Because of this, IT leaders say a more reliable infrastructure is a critical step for achieving strategic business priorities. Learn how advanced analytics and insights can help your IT teams confidently optimize your technology’s performance, while providing the assurance of insights into hidden risks.

September 2, 2020

CUSTOMER EXPERIENCE

When the crowds return, we’ll be ready!

While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.

August 24, 2020

CUSTOMER EXPERIENCE

Reimagine what’s possible for our customers and partners at Cisco IMPACT

At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.

August 13, 2020

CUSTOMER EXPERIENCE

Looking For IT Expertise? Start With These 3 Criteria

IT departments are more important than ever to business, but they’re also stretched for resources. Thankfully, there’s a solution. Here are three tips on how to choose the right IT vendor, who’ll help you achieve higher performance so you can confidently accelerate transformation goals.

August 12, 2020

CUSTOMER EXPERIENCE

Five Elements to Help Your Org Survive and Thrive During Crises

Spending time planning, building, and exercising business resiliency plans for your most significant risks helps you face any crisis, even the unexpected. Here are 5 things you can do to help navigate any crisis.